Conviva’s 2025 State of Digital Experience Report Reveals Widespread Issues Impacting Consumer Satisfaction and Business Performance
Article News Category: Loyalty Research, Theory & Surveys
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In 2024, loyalty programs in Brazil saw 920.6 billion points and miles issued (a 16.5% rise) and 332.2 million user accounts (up 6.3%). Most redemptions—over 76%—were for airline tickets, but …
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Travel Priorities Reinvented: Expedia Group’s 2025 Traveler Value Index Signals a Shift in Consumer Priorities
by GLOby GLONew research shows travel remains a top priority: 88% of global consumers plan a leisure trip in the next year, and 68% aim to book international travel — up 19% …
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From Points to Paradise: Spirit Airlines Announces Top Summer Destinations Redeemed by Free Spirit® Members
by GLOby GLOJust in time for the summer travel season, the Free Spirit loyalty program today revealed the top destinations redeemed by members for June 1 through Aug. 31, 2025, including destinations …
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Crowne Plaza by IHG Reveals a New Era of Blended Travel with Demand for Far-Reaching Flexibility on Top of Traditional Work-Life Integration
by GLOby GLOThe report unveils a major shift since its 2022 report, driven by a new breed of companies and individuals seeking far-reaching flexibility that extends beyond traditional work-life balance and into …
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GLO @ World Retail Congress. AlixPartners report “Beyond the Hype: Realising AI’s Potential in Retail,”
by GLOby GLOAlixPartners’ WRC 2025 report reveals that while 84% of retail leaders are optimistic about AI, most struggle to turn that enthusiasm into measurable results. The study offers a practical roadmap …
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Mastercard-CrescentRating Halal Travel Trends 2025: Muslim Travellers Seek Purposeful, Values-Driven Journeys
by GLOby GLOThe newly launched Halal Travel Trends 2025 report by Mastercard and CrescentRating reveals a profound shift in the Muslim travel market, with a growing demand for culturally authentic, ethical, and …
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J.D. Power Survey and Ranking: Airline Passenger Satisfaction Improves Slightly as Industry Confronts Economic Headwinds
by GLOby GLOJetBlue Airways ranks highest in customer satisfaction in the first/business segment with a score of 738. Delta Air Lines (724) ranks second and Alaska Airlines (709) ranks third. Delta Air Lines ranks highest in customer satisfaction …
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Psychology and loyalty may appear unrelated at first, but when we explore human behaviour and motivation, the connection becomes clear. Applying psychological principles to loyalty programme design can significantly enhance …
