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Article News Category: Loyalty Leaders Opinions
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In an interview with PYMNTS, Paco Underhill, a psychologist and retail consultant and author of “Why We Buy,” discussed how the wealth concentration among older consumers is shifting loyalty dynamics.
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GLO Interview: Juan Nicolas Rhoads, NR Consulting, ex Aeromexico, Mexico (Trailer – Free access)
by GLOby GLOJoin GLO to access premium content. Topics covered: 00:30 – on latest trends in Loyalty Programs, CX and customer experience in LATAM • 04:30 – on innovation among LATAM airlines …
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We want a PNR-free world quicker than 5-7 Years from now: Tamur Goudarzi Pour, Lufthansa Group
by Lufthansaby LufthansaIn an interview with Linda Fox, Senior Reporter for PhocusWire, Pour discussed his goal for a “PNR-free world” and emphasized the importance of enhancing customer experience in the airline industry’s …
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Younger generations, in particular, value experiences that bring joy and connection over accumulating material items. Research on subjective well-being has gained popularity, with media coverage and podcasts exploring the science …
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According to Morning Consult Intelligence data, the leading audience & brand tracking platform, the Holiday Inn brand is the most trusted travel and hospitality brand in the United States. To celebrate, IHG …
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GLO Interview with Guillermo Pucciano, Head of Loyalty, SKY Airlines (Trailer – Free access)
by SKY Airlineby SKY AirlineJoin GLO to access premium content. Topics covered: Idea and philosophy behind Sky Plus – Challenges launching a new program – On membership – Features of Sky Plus – On …
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In the latest episode of Tell Me Why, Ganesh Jayaram, Chief Digital and Information Officer, joins Ron DeFeo, Chief Communications Officer, to talk about how technology is powering our airline. …
