Article News Category: GLO Podcasts & Partners' podcasts

In this episode of Disruption Interruption, John Choate joins host Karla Jo Helms to expose the “value blindness” plaguing the travel industry. He reveals how Apogee Travel disrupts the OTA …

Listen to today’s summary of global loyalty news.

In this podcast Iain Pringle will explore how “Joyalty”, or surprising customers with moments of magic, can improve customer engagement. With special guests Adam Posner and Simon Tavernier.

0:00 – On partnerships 5:28 – Magic Wand 8:44- Advice to younger self

0:00 – Introduction 0:29 – on key trends post-COVID 6:04- on opportunities in the next 18 to 24 months 7:23 – on budgets 09:32 – on sustainability initiatives and the …

0:00 – on key focus areas 12-18 months ahead • 2:26 – on changing CX and balance between “bricks & mortar” and digital sides • 4:26 – on the importance …

In this podcast Iain Pringle will explore how loyalty programs can work for brands that appear to have no loyalty problem at all. So how do sports clubs use loyalty …

How important is language in delivering the best possible CX? For which countries or cultures would you say local language campaigns are commercially important? Do you see any loyalty-specific features …

Key takeaways from GLO-hosted loyalty session with Dr. Nejib Ben-Khedher, Emirates, Ben Lipsey of Air France – KLM, Gerald Schloegl of Lufthansa/Miles & More, Bruce Lahood from Mastercard, Mark Potter …

Trader Joe’s is renowned for its friendly employees, and Basalone argued that incorporating self-checkout technology would contradict this ethos.