Article News Category: GLO Podcasts & Partners' podcasts

In this podcast Iain Pringle will explore how “Joyalty”, or surprising customers with moments of magic, can improve customer engagement. With special guests Adam Posner and Simon Tavernier.

0:00 – On partnerships 5:28 – Magic Wand 8:44- Advice to younger self

0:00 – Introduction 0:29 – on key trends post-COVID 6:04- on opportunities in the next 18 to 24 months 7:23 – on budgets 09:32 – on sustainability initiatives and the …

0:00 – on key focus areas 12-18 months ahead • 2:26 – on changing CX and balance between “bricks & mortar” and digital sides • 4:26 – on the importance …

In this podcast Iain Pringle will explore how loyalty programs can work for brands that appear to have no loyalty problem at all. So how do sports clubs use loyalty …

How important is language in delivering the best possible CX? For which countries or cultures would you say local language campaigns are commercially important? Do you see any loyalty-specific features …

Key takeaways from GLO-hosted loyalty session with Dr. Nejib Ben-Khedher, Emirates, Ben Lipsey of Air France – KLM, Gerald Schloegl of Lufthansa/Miles & More, Bruce Lahood from Mastercard, Mark Potter …

Trader Joe’s is renowned for its friendly employees, and Basalone argued that incorporating self-checkout technology would contradict this ethos.

What new technologies do you expect to emerge in 3-5 years? • On ‘blesure’ • On trends in developed vs. emerging markets • What opportunities and challenges do you see …

Visa co-brand & merchant partnership development team current structure • What would be key defining factors for the launch of a co-brand program to be successful? • What were the …