Loyalty in 2026 will be shaped by the rapid growth of points and miles in circulation, driving focus on liability management, redemption pressure and consolidation around dominant currencies. Interchangeability between …
Article News Category: GLO News, Interviews, Events & Webinars
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Vietjet SkyJoy delivered strong, consistent growth in 2025, with membership rising to 6.5 million and engagement supported by enhanced personalisation and a new app experience. As competition and fraud pressures …
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GLO Global Loyalty Predictions™ 2026: Andy Chalcroft, Head of Co-brand North America & Global CoE
by GLOby GLOIn 2025, loyalty accelerated through coalitions, Gen Z engagement and a shift beyond earn-and-burn towards community and experiences. Relevance emerged as a core challenge amid crowding and agentic commerce complexity. …
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GLO Global Loyalty Predictions™ 2026: Antonio Ricciardi, SVP of Consumer Intelligence and Engagement, e&
by GLOby GLOLoyalty platforms are under pressure to demonstrate sustainable financial performance and measurable value. As programmes expand and ecosystems grow, focus is shifting toward partnerships, digital enablement and flexible redemption. Data …
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GLO Global Loyalty Predictions™ 2026: Episode 12 – Leading Loyalty Technologies and Features in 2026
by GLOby GLOFeaturing: Kristi Gole, Global Hotel Alliance; Ben Lipsey, Air France-KLM; Mehdi Hemici, Accor; Dr Nejib Ben Khedher, Emirates; Oliver Ross, KM Malta Airlines; Bahadir Durak, Pegasus Airlines; Hoa Lan Huong, …
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GLO Global Loyalty Predictions™ 2026: Susan Nisbet, Independent Consultant & Senior Director Loyalty & Partnerships, H World International
by GLOby GLO2025 was a year of correction for loyalty, where scale alone did not create value. Key challenges included erosion of perceived value and “AI theatre.” In 2026, the focus shifts …
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Featuring: Kristi Gole, Global Hotel Alliance; Ben Lipsey, Air France-KLM; Mehdi Hemici, Accor; Dr Nejib Ben Khedher, Emirates; Oliver Ross, KM Malta Airlines; Bahadir Durak, Pegasus Airlines; Hoa Lan Huong, …
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GLO Global Loyalty Predictions™ 2026: Episode 10 – Opportunities for the Loyalty Industry in 2026
by GLOby GLOFeaturing: Kristi Gole, Global Hotel Alliance; Ben Lipsey, Air France-KLM; Mehdi Hemici, Accor; Dr Nejib Ben Khedher, Emirates; Oliver Ross, KM Malta Airlines; Bahadir Durak, Pegasus Airlines; Hoa Lan Huong, …
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GLO Global Loyalty Predictions™ 2026: Episode 9 – Challenges for the Loyalty Industry in 2025 and Beyond
by GLOby GLOFeaturing: Kristi Gole, Global Hotel Alliance; Ben Lipsey, Air France-KLM; Mehdi Hemici, Accor; Dr Nejib Ben Khedher, Emirates; Oliver Ross, KM Malta Airlines; Bahadir Durak, Pegasus Airlines; Hoa Lan Huong, …
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Featuring: Andy Chalcroft, VP, Head of Co-brand North America & Global CoE, Visa; Brendan Boerbaitz, Principal, Deloitte Consulting LLP; Jaci Smith, CEO, Blackbook; Altaf Rizvi, Head of Product – Traveler …
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