Article News Category: General loyalty consulting

“To meet the demands of empowered tech-savvy buyers and drive supply chain networks, retail organizations must adopt omnichannel demand-driven fulfillment strategies. These strategies require understanding buyer preferences and aligning operating …

This collaboration marks a significant step forward in the John Lewis Partnership’s digital transformation of its much loved brands, John Lewis and Waitrose, and its ambitions to provide customers with …

Customer service and support leaders across industries and business models benchmarked their plans for 45 established and emerging technologies and capabilities: