Article News Category: Country & region specific

56% of U.S. consumers surveyed report using generative AI during the holiday shopping season. Among those users, AI-powered product discovery and deal hunting were the top holiday shopping use cases, …

IA national survey from Integris, a national leader in future-ready managed services, uncovers data suggesting that while Americans claim to trust their banks, confidence in these institutions is increasingly fragile. …

“The brands rising fastest and cutting through the noise are those speaking directly to core sets of consumers rather than trying to be everything to everyone,” said Laura Brookhiser, L.E.K. Managing …

Drawing on more than 100 million SMS messages and 2.2 million clienteling interactions sent during Black Friday week 2025, Endear found that personalized, two-way communication drives results far beyond traditional …

As consumers seek more value for the price paid, loyalty programs could prove to be the differentiator. How can brands transform these programs to deepen customer engagement?

The study found that while 75.7% of Customer Support and CX Operations leaders plan to prioritize AI and automation investments over the next 12 months, 48.6% simultaneously report struggling with …

Mastercard’s Consumer Shopper Snapshot 2025 shows that value for money tops UAE holiday shoppers’ wish lists, the majority make purchases through multiple channels, and they are increasingly turning to AI …

Near real-time restaurant payments and wallet/loyalty hybrids are reshaping how restaurants move money. This shift promises faster funds, easier reconciliation, and more chances to turn checkout into loyalty—while lowering the total …

“Technology and evolving consumer lifestyles continue to reshape the shopping experience, as do the expectations, priorities, and values driving purchases. This creates fresh opportunities for brands, retailers, and foodservice operators …

As Americans gear up for a year of exploration, the leading travel brand is giving five lucky winners a chance to win 1 million Marriott Bonvoy points.