As consumers seek more value for the price paid, loyalty programs could prove to be the differentiator. How can brands transform these programs to deepen customer engagement?
Article News Category: Country & region specific
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New WOW24-7® Study Reveals 75.7% of Organizations Prioritize AI Investment Despite Nearly Half Struggling with Implementation
by GLOby GLOThe study found that while 75.7% of Customer Support and CX Operations leaders plan to prioritize AI and automation investments over the next 12 months, 48.6% simultaneously report struggling with …
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Mastercard Consumer Shopper Snapshot 2025 reveals growing shift towards intentional holiday shopping in UAE
by GLOby GLOMastercard’s Consumer Shopper Snapshot 2025 shows that value for money tops UAE holiday shoppers’ wish lists, the majority make purchases through multiple channels, and they are increasingly turning to AI …
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Near real-time restaurant payments and wallet/loyalty hybrids are reshaping how restaurants move money. This shift promises faster funds, easier reconciliation, and more chances to turn checkout into loyalty—while lowering the total …
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“Technology and evolving consumer lifestyles continue to reshape the shopping experience, as do the expectations, priorities, and values driving purchases. This creates fresh opportunities for brands, retailers, and foodservice operators …
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Turning Resolutions Into Reservations: 91% of Americans Plan To Travel in 2026, Marriott Bonvoy Survey Reveals
by GLOby GLOAs Americans gear up for a year of exploration, the leading travel brand is giving five lucky winners a chance to win 1 million Marriott Bonvoy points.
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Jack Henry Study Uncovers Gaps in Consumer Financial Confidence and Digital Experience
by GLOby GLOThe survey of 2,435 individuals across five distinct consumer segments reveals how consumers feel about their financial health and where financial institutions can step in to build trust and deliver …
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Consumer Edge Releases 2026 Restaurant Outlook: Value Dining Outperforms Hype as Chili’s, Texas Roadhouse and Raising Cane’s Show Momentum
by GLOby GLOConsumers across income levels are becoming more deliberate about dining out. CE data shows grocery spending has gained share of stomach across all income groups. The result is a more …
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GBTA/Visa Study: Future of Corporate Travel Programs in India’s Rapidly Expanding Market
by GLOby GLOA GBTA–Visa study shows India’s business travel spending hit $37.2B in 2024 and is set to grow 15.5% in 2025. Travel volumes are rising, but program maturity still varies. Payment …
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As companies across sectors race to stimulate consumer loyalty and provide differentiation, customer communications and digital experiences are under-appreciated levers in unlocking customer satisfaction, according to the seventh annual CX …
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