Article News Category: AI / Machine Learning

Embedded AI streamlines planning, operations, fulfillment and commerce to help retailers scale with speed, resilience and loyalty

A new global study* from the IBM Institute for Business Value, in collaboration with the National Retail Federation, found that while nearly three-quarters of surveyed consumers (72%) still shop in …

Tesco’s AI partnership signals a shift in grocery loyalty from rewards to intelligence. Clubcard is becoming a predictive platform powering personalised pricing and offers, while trust and governance grow in …

Contentsquare brings AI-driven customer understanding to Shopify’s global commerce ecosystem.

Amperity has partnered with the Seattle Mariners to unify fan data and deliver more personalized experiences across every channel. Using Amperity’s AI-powered Customer Data Cloud, the Mariners will gain a …

Loyalty Juggernaut announced its recognition as a Strong Performer in The Forrester Wave™: Loyalty Platforms, Q4 2025. This recognition marks a major milestone for LJI in its very first Wave …

Triple Whale’s data illustrates how brands had to do more with less this year, adapting to a retail landscape strained by rising ad costs, inflationary pressure, and higher consumer expectations. …

Agentic AI: From Hype to Hard Value: Agentic AI is moving beyond passive assistants and becoming autonomous systems that drive measurable ROI. For example, in retail, Globant Enterprise AI 2.3 …

Riyadh Air and IBM have launched the world’s first AI-native airline, built entirely on artificial intelligence with no legacy systems. The AI-driven model unifies operations, employee workflows and guest experiences, …

Virgin Atlantic has launched an AI-powered digital Concierge across its airline and holidays websites, giving customers a 24/7 personalised travel assistant. Built with OpenAI and Tomoro, it offers real-time flight …