CAREERS & JOBS (LOYALTY & CX)

Sainsbury’s is hiring: Loyalty Manager (UK)

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. We’re one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you’d think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us.

Why join us

Joining Sainsbury’s Loyalty Marketing team means becoming part of a dynamic and innovative environment where you will play a pivotal role in shaping the future strategy and transformation of the Nectar loyalty programme. With a focus on data-driven insights and customer-centric approaches, you will have the opportunity to drive long-term loyalty and value for our customers while collaborating with diverse teams and stakeholders across the business. This role offers a platform for continuous growth and development, enabling you to lead impactful initiatives and shape the future of loyalty marketing in a supportive and collaborative setting.

What you’ll do

As a Loyalty Manager at Sainsbury’s, you will be responsible for developing and executing the long-term brand and propositional loyalty strategy for the Nectar loyalty programme. Your role will involve driving value back to Sainsbury’s by focusing on data-led insights and collaborating with various teams across the business, such as analytics, data science, and finance, to ensure customer growth and engagement. You will oversee end-to-end delivery of loyalty initiatives, manage stakeholder relationships, and foster a culture of innovation and accountability within your team, all while ensuring flawless budget management and achieving commercial metrics. Success in this role will be measured by your ability to deliver incremental revenue growth, drive customer engagement, develop your direct reports, and effectively communicate the impact of your work to senior stakeholders.

Who you are

As a Loyalty Manager for Sainsbury’s, you are a strategic and customer-centric professional with a deep understanding and passion for loyalty marketing principles, particularly within the retail sector. With a proven track record of delivering successful Loyalty and CRM programmes, you possess strong commercial acumen and analytical skills to drive revenue growth, customer engagement, and brand perceptions. Your ability to influence and engage stakeholders at all levels, coupled with your strategic thinking and innovative mindset, enables you to lead a high-performing team in delivering impactful loyalty strategies and campaigns that drive long-term customer value and business success.

Essential criteria

Experience of loyalty marketing principles within retail. 

Proven experience delivering Loyalty and/or CRM programmes with measurable outcomes (revenue, profit, retention, relationship metrics). 

Experience working across multiple channels to deliver customer “next best activity” and influence brand perceptions. 

Experienced in long‑term loyalty value, including digital‑first programme transformation. 

Line management experience, including coaching and developing capability in others.

#LI-SM1

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

 Starting off with colleague discount, you’ll be able to save 10% on your shopping online and instore at Sainsbury’s, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We’ve also got you covered for your future with our pensions scheme and life cover. You’ll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.

 Your wellbeing is important to us too. You’ll receive an annual holiday allowance, and you can buy up to an additional week’s holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

 

Source: Sainsbury’s