All you need to know this week about loyalty & CX:• AirAsia • Qatar Airways • Etihad • Air Arabia • Emirates • Frontier Airlines • Saudia • Jetstar • Radisson • IHG • Marriott • Hilton • Minor Hotels • Four Seasons • Accor • Glia • Deloitte • Mastercard • Payback • Rokt • Domino's • Visa • Crypto.com • Technavio • TADA • Synchrony • Loyalty Reports • Loyalty Awards • Loyalty Jobs & Careers
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GLOAirlines, Alliances & Airports:
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AirAsia MOVE partners with Tongcheng to enhance travel solutions together Both parties will work together on several initiatives aimed at enhancing travel experiences, offering greater convenience, and delivering more value to customers across both platforms. Key areas of focus include the development of a cutting-edge B2B platform, innovative duty-free shopping solutions, and integrated rewards programs in the future.
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It’s Beginning to Look a Lot Like Christmas with Emirates Emirates invites customers to experience a sleigh-full of Christmas cheer for the whole month of December, with traditional treats and festive fare available across international lounges and a host of delights served inflight. For more than a million customers expected to travel in December, Emirates’ heartfelt hospitality celebrates the most wonderful time of the year.
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Etihad Airways opens new gateway to Kenya with launch of Nairobi flights Etihad Airways, the national airline of the UAE, celebrated the launch of its new service to Nairobi on Sunday, 15 December 2024, marking the airline’s latest milestone in a remarkable year of network expansion. Operating through the state-of-the-art Zayed International Airport, the service creates a vital connection between the UAE’s capital and one of Africa’s most dynamic cities.
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Air Arabia adds Sochi to its growing network in Russia Air Arabia, the Middle East and North Africa’s first and largest low-cost carrier (LCC) operator, announced the launch of its new route between Sharjah and Sochi in Russia.
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Qatar Airways to Resume Daily Flights to Canberra Qatar Airways is set to re-launch daily flights to Canberra, the capital city of Australia, driving connectivity and increased competition for the benefit of Canberrans and Australian customers.
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Qatar Airways Privilege Club and Marriott Bonvoy® Announce New Benefits for Members Qatar Airways Privilege Club and Marriott Bonvoy, the award-winning global travel programme by Marriott International, are enhancing their partnership to provide Privilege Club members with new benefits to unlock more travel experiences across the globe.
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Saudia and Mobily Pay Partner to Boost AlFursan Rewards for Loyal Customers Saudia, the national flag carrier of Saudi Arabia, has signed an agreement with Etihad Fintech Company (Mobily Pay), allowing Mobily Pay customers to earn AlFursan miles and access a range of travel benefits and exclusive offers provided by the AlFursan Loyalty Program. The agreement was signed by Essam Akhonbay, Vice President of AlFursan Loyalty at Saudia, and Ali Almonifi, Vice President of Commercial at Mobily Pay.
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Jetstar celebrates 20th anniversary As part of the 20th birthday celebrations, Jetstar Asia also recognised its most frequent flyer, Ban Poon Huat, who has travelled with the airline more than 860 times over the past 20 years.
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Emirates introduces experiential Travel Store in Karachi Located in the prestigious Sky Tower, Karachi Towers, on Abdul Sattar Edhi Avenue in Clifton, the 183-square-meter store offers immersive experiences grounded in technology, and best-in-class support from dedicated teams on the ground.
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Qatar Airways Takes AI Campaign Festive with Holiday-Themed Scenes and Interactive Giveaway In a global-first for airline marketing, this immersive experience now offers holiday-centric moments, including an elf, snowman, gingerbread, and cheerful characters, inviting participants to star in their personalised holiday-themed Qatar Airways film.
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Frontier Airlines offers ‘GoWild’ Pass for unlimited travel For only $299, travelers can enjoy unlimited flights on select Frontier Airlines routes for an entire year. The pass is valid for travel from May 1, 2025, through April 30, 2026, offering plenty of opportunities to explore both domestic and international destinations.
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Etihad Airways brings festive cheer to the skies The Etihad Guest Reward Shop offers a curated collection of holiday season gifts to make finding the perfect present easy. Members can also redeem miles to purchase their shopping this holiday season.
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Relocate pets and ship cars for less with Emirates Skywards Emirates Skywards has enhanced its Cash+Miles offering with select Emirates SkyCargo products that are tailormade for transporting beloved pets and treasured cars.
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Hotels & Hospitality:
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Anantara Lawana Koh Samui Resort, located on the stunning northern end of Chaweng Beach, unveils a fully enhanced resort following 10 weeks of extensive renovations.
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This January, Minor Hotels’ Anantara Santorini Abu Dhabi Retreat will host its first-ever Michelin-star dining event, featuring the culinary artistry of renowned Chef Louis Anjos. Over three extraordinary evenings, from 12 to 14 January, guests will embark on a gastronomic journey at Thalassa, where the allure of the Arabian Gulf meets Greek-inspired elegance.
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Frasca Hospitality Group Opens Tavernetta Vail in Partnership with Four Seasons Resort Vail Frasca Hospitality Group, the award-winning restaurant group behind James Beard Foundation Award-winning and Michelin-starred Frasca Food and Wine, Osteria Alberico, Pizzeria Alberico, Sunday Vinyl and Michelin Bib Gourmand Tavernetta Denver, announces the opening of Tavernetta Vail in partnership with Four Seasons Resort and Residences Vail.
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Accor expands its footprint in Goa with new luxury hotel projects Accor, a world-leading hospitality group with more than 1,000 properties across the Middle East, Africa and Asia Pacific, is pleased to announce a partnership with Dangayach Group to develop two new luxury hotels in the booming tourism market of Goa, India.
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alrajhi bank and Marriott Bonvoy Announce Cobrand Visa Infinite Credit Card in Saudi Arabia alrajhi bank and Marriott Bonvoy, the award-winning global travel programme by Marriott International, announced the launch of the Marriott Bonvoy alrajhi bank Credit Card in Saudi Arabia. The new cobrand credit card provides unique benefits and rewards to travellers across every part of their travel journey as they earn Marriott Bonvoy points on every purchase and enjoy unparalleled benefits, offers and experiences in Saudi Arabia and across the globe.
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Hilton Expands Luxury Portfolio with Signing of Conrad Los Cabos With an anticipated 2027 opening, this stunning beachfront resort, including private residences, will mark the arrival of Conrad Hotels & Resorts to Baja California Sur, Mexico
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Caption by Hyatt Downtown Nashville Debuts in The Gulch Caption by Hyatt Downtown Nashville – The Gulch is now open in the bustling Gulch neighborhood of downtown Nashville, nestled between downtown Nashville and the West End and steps from famed Broadway Street, offering easy access to the city’s best retail shops, restaurants, bars and live entertainment.
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Cape Town welcomes the exceptional as Radisson Collection makes its South African debut Radisson Hotel Group proudly announces the opening of Radisson Collection Hotel, Waterfront Cape Town, marking the South African debut of its luxury lifestyle brand, Radisson Collection. Poised on Cape Town’s iconic Atlantic coastline, the meticulously refurbished hotel embodies a harmonious blend of modern sophistication, local heritage, and the tranquil energy of its breathtaking surroundings.
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Radisson Blu Hotel, Conakry opens, elevating hospitality in Guinea’s capital Radisson Hotel Group proudly announces the opening of Radisson Blu Hotel, Conakry, a landmark addition to Guinea’s vibrant capital. Located in the bustling Kipé neighborhood, this contemporary beachfront property combines modern elegance with breathtaking ocean views, offering an unparalleled experience for business and leisure travelers alike.
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IHG reignites relationship with Berjaya Land Berhad with first hotel agreement in Japan IHG ANA Hotels Group Japan (IHG) today announces a management agreement with BHR Okinawa Management GK, a wholly-owned subsidiary of Berjaya Land Berhad, which in turn a subsidiary of Berjaya Corporation Berhad – one of Malaysia’s largest conglomerates – to return the ANA Crowne Plaza brand to Okinawa.
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Kimpton expands presence in Mexico with signing of hotel and branded residences in Monterrey Kimpton, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, announces plans for a new boutique luxury hotel and branded residences in the bustling urban destination of Monterrey. As the brand’s sixth property planned for Mexico, Kimpton Monterrey will be located in the new-build mixed-use Torre Rise, set to be the tallest tower in Latin America. It is slated to open in 2026.
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IHG Hotels & Resorts continues the growth of its Crowne Plaza brand in Australia with two new openings to top out 2024, marking a significant new era in the brand’s promise to deliver innovative guest experiences for guests to balance work and life. Crowne Plaza Adelaide Mawson Lakes and Crowne Plaza Sydney Airport, both opened in December, mark the first of five Crowne Plaza hotels to open in the next twelve months.
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Tempo by Hilton & Homewood Suites by Hilton Open in Downtown Raleigh, North Carolina “Tempo is one of Hilton’s newest and most innovative brands and will provide travelers to Raleigh with a distinctive and unique lifestyle lodging option while Homewood Suites is known for its home-away-from-home experience, perfect for extended stay guests.”
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IHG Hotels & Resorts introduces Shanghai Snow World Hotel, Vignette Collection A one-of-a-kind hotel within the world’s largest indoor snow centre, adding to the diversity of IHG’s fast-growing collection brand.
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Retail, E-commerce, F&B, Healthcare:
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Fantasy football players who had Diggs on their team have the chance to win a free Emergency Pizza.
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White Castle spreads holiday cheer with freebies for those who come dressed in a festive costume White Castle is offering other special deals all winter long that are available through its website or Craver Nation Rewards customer loyalty app.
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“Ad personalization is critical to the online customer experience. Rokt’s technology delivers superior ad engagement which speaks directly to relevance, and that’s why we chose to partner with Rokt—their offering is refreshingly unique.”
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P.F. Changs appoints Sonika Patel as Chief Marketing Officer Patel Brings Expertise from Pepsi, Activia and Ticketmaster to Lead Global Brand Marketing Strategy.
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Fressnapf and PAYBACK Stay Together The German subsidiary of the Fressnapf Group, Europe’s market leader in pet supplies, has extended its partnership with the largest and most popular German loyalty program for the long term.
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Transport, Fuel Retail & Mobility:
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Synchrony Extends Consumer Credit Card Issuing Agreement with Chevron The Techron Advantage Credit Card program offers consumers a range of innovative features, including fuel credits of three cents per gallon for all customers, with Techron Advantage Visa® cardholders eligible for up to an additional 10 cents per gallon off, depending on non-fuel merchant purchases.
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TADA launches ride services in Hong Kong To celebrate its beta launch, TADA is offering rewards for its existing Thai users in Hong Kong.
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Payments, Finance, Property & Insurance:
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Mastercard partner with Bank of Punjab Mastercard has joined forces with the Bank of Punjab (BOP) as an exclusive partner to enhance the bank’s proposition across consumer debit and credit, affluent portfolio and loyalty offerings.
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Mastercard and Dgpays partner to accelerate digital payment innovation in the region As part of the partnership, Mastercard and Dgpays will co-develop advanced payment technologies and loyalty solutions tailored to the unique needs of markets across the region.
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Crypto.com Partners with Accor’s Loyalty Programme on Crypto for Rewards Scheme In a market-first partnership with ALL, users can now convert crypto to Reward points directly from the Crypto.com App.
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Loyalty Technology, Solutions & Consulting:
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Psympl Pioneers “Psychographic AI” to Revolutionize Personalized Marketing This innovative technology utilizes advanced algorithms to analyze consumer motivations, interests, attitudes, and behavioral data to develop psychographic profiles, allowing businesses to segment and understand their audiences on a deeper level than ever before.
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MMA Global Announces the SMARTIES™ X Global & North America 2024 Winners This prestigious program honors the most innovative and impactful marketing campaigns worldwide, celebrating the ingenuity of marketing professionals who are redefining industry standards and shaping the future of creativity and innovation in marketing.
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Glia Introduces Latest AI Innovations, Including Glia Quality Analyst(GPT) New AI-powered solution enables contact center leaders to uncover trends and customer needs at scale through automated customer interaction analysis.
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Creative Group, Inc. Partners with Virtual Incentives to Enhance Global Payout Solutions The partnership will leverage Virtual Incentives’ digital rewards platform, offering instant, secure, and personalized payouts across multiple currencies and markets.
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Glia Doubles Down on Channel and Hires Ray Hicken as Executive Channel Advisor With a proven track record of success in telecommunications and customer experience, Hicken brings decades of industry experience and knowledge to Glia.
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Deloitte recognized as a Leader in the inaugural 2024 Gartner® Magic Quadrant™ Deloitte is one of four Leaders in the inaugural Gartner Magic Quadrant for Digital Experience services, positioned highest in ‘ability to execute.’ Deloitte was also the highest scoring provider for Experience Design, Experience Solution Implementation, and Experience Solution Operations Use Cases, according to the new Critical Capabilities report.
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Accelya reports significant year-over-year increase in NDC bookings during Black Friday period New data from Accelya shows a 19% year-on-year growth in NDC transactions in the period between Black Friday and Travel Tuesday 2024, with some airline partners seeing increases of over 40%.
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Reports, Research, Insights & Opinions:
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Technavio: Gifts Retailing Market to Grow by USD 11.01 Billion Personalized gifts are in demand, as consumers seek unique and thoughtful presents. Gift cards and vouchers are also popular, providing flexibility for recipients. Decorative and functional gifts, such as tech gadgets and home appliances, are trending. Customized and sustainable products are gaining traction, as consumers prioritize ethical and eco-friendly choices.
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Technavio: Digital Content Market size to increase by USD 927 billion The global digital content market size is estimated to grow by USD 927 billion from 2024 to 2028, according to Technavio. The market is estimated to grow at a CAGR of 15.7% during the forecast period.
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BMO Survey: More Than a Quarter of Americans Plan to Cut Back Spending in 2025 The BMO Real Financial Progress Index reveals that concern over the rising cost of living has many Americans planning to minimize spending in 2025 and reprioritizing their spending this upcoming holiday season.
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Jobs & Careers:
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Vista is hiring: Partnerships manager Location: London, United Kingdom. Click inside to apply.
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IAG Loyalty is hiring: Marketing Transformation Lead Location: London, England, United Kingdom. Click inside to apply.
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Frontier Airlines is hiring: Manager, Loyalty (Inflight) Location: Denver, CO 80239, USA. Click inside to apply.
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Marriott International is hiring: Senior Manager, Marketing Platforms Location: Marriott International HQ, Maryland, United States. Click inside to apply.
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