Dollar Car Rental UAE Interview • GLO on IATA AGM 2025 • Alaska Air • American Airlines • Delta • Emirates • Qatar Airways • Etihad • United Airlines • Spirit Airlines • Turkish Airlines • Marriott • Choice Hotels • Hilton • Hyatt • H World • Royal Caribbean • 7-Eleven • Bolt • NectarSocial • EY • Latin America Tourism • Loyalty Jobs & Careers.
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GLOGLO Featured:
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To mark the launch of “Dollar & More”, GLO spoke to Anudeep Raghuthaman at Dollar Car Rental UAE, about their new loyalty proposition, why they’ve chosen to take a different approach, and what lies ahead for the brand & its partners.
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GLO on IATA AGM 2025: Airlines Double Down on Loyalty and Passenger Experience At the 2025 IATA AGM, airlines emphasized reinventing loyalty programs with more flexibility, personalization, and cross-partner integration to boost customer retention. Key trends also included leveraging data-driven insights and digital innovation to enhance the end-to-end passenger experience, signaling a strong industry shift toward customer-centric strategies.
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Loyalty Summit EMEA brought together over 40 top-tier speakers and loyalty leaders from aviation, retail, travel, finance, and technology. Themed “Loyalty Unlocked – Insights from the Journey So Far & Vision for Tomorrow,” the summit showcased the accelerating transformation of loyalty programs from transactional engines into strategic drivers of personalization, engagement, and revenue.
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Airlines, Alliances & Airports:
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From sea to sky, new conservation film debuts on Alaska and Hawaiian Airlines for World Oceans Month Lonely Whale is teaming up with Alaska and Hawaiian Airlines this World Oceans Month to stream the short film Seaweed Stories on inflight entertainment and inspire travelers to take action to protect marine ecosystems. (Image: Alaska Airlines / Adobe Photostock)
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Qatar Airways Signs Landmark Agreement with QNB Group and Leading Qatari Banks Qatar Airways Secures QAR 4.5 Billion Financing Deal with Qatari Banks to Propel Strategic Growth (Image Qatar Airways).
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United customers can now enjoy a collection of Spotify’s video & audio podcasts, audiobooks, & specially curated versions of Spotify’s most popular playlists – for free – on 680+ aircraft with the airline’s new 4K, Bluetooth-enabled seatback screens. Spotify’s audiobooks & video podcasts are available for the 1st time onboard an airline. Coming in 2026, United passengers will be able to use their personal device to log into the Spotify app on the in-flight entertainment screen. (Image: United)
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A suite sensation: American Airlines new premium Boeing 787-9 takes flight Featuring the Flagship Suite® seat, American’s new premium Boeing 787-9 aircraft flew its first flight from Chicago O’Hare International Airport (ORD) to Los Angeles International Airport (LAX).
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Alaska Airlines Global Travel Mileage Plan Taste the World with Alaska Airlines’ Global Getaways Alaska Airlines’ Global Getaways offers Mileage Plan members up to 50% off award tickets to select destinations, allowing travel between Aug. 1 and Nov. 15. The theme for this quarter is “Taste the World,” encouraging members to explore culinary delights from iconic destinations around the globe. Featured destinations include Bangkok, Buenos Aires, Lisbon, Monterrey, Naples and Tbilisi with award ticket prices starting at 10,000 miles.
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Etihad Airways and STARLUX Airlines sign strategic codeshare partnership Etihad Airways has signed a strategic codeshare agreement with Taipei-based STARLUX Airlines, expanding customer access to Northeast Asia and strengthening Abu Dhabi’s position as a gateway between East and West.
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Emirates enters the pitch to score landmark partnership with European Professional Club Rugby Airline becomes Premium Partner and Official Airline Partner of the Investec Champions Cup and EPCR Challenge Cup. Emirates will introduce signature ‘Fly Better’ branding on Match Official kits
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Alaska Airlines expands fresh meal options on more flights, featuring fan favorites Alaska expands fresh meal options for guests seated in the Main Cabin, adding the fan-favorite Fruit & Cheese Platter and Jetsetter’s Jam to more flights — now available on routes as short as 670 miles. Leading the way in inflight dining, Alaska boosts variety with new chef-designed First Class menus and more pre-order choices than any U.S. airline.
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Spirit Airlines Takes Off from Columbia, SC with New Nonstop Routes and Loyalty Program Perks Spirit Airlines has launched new nonstop flights from Columbia Metropolitan Airport (CAE) to Newark, Orlando, and Fort Lauderdale, offering travelers affordable access to key East Coast destinations. To celebrate, Spirit is promoting its upgraded Free Spirit® loyalty program with bonus point offers for flights booked by June 10 and traveled by July 9, 2025.
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Turkish Airlines and Icelandair Expand Codeshare Partnership Turkish Airlines and Icelandair announced the expansion of their existing codeshare partnership during the 81st IATA AGM in New Delhi, India. This expansion marks a significant step in strengthening connectivity between two key regions at the crossroads of continents and oceans.
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Turkish Airlines and TAP Air Portugal Expand Cooperation Scope Turkish Airlines, the airline that flies to more countries than any other in the world, and TAP Air Portugal, the flag carrier of Portugal and the leading European airline flying to Brazil, are expanding their existing codeshare partnership. (Image: Turkish Airlines)
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Spirit Airways celebrates 33rd anniversary by giving away 33 pairs of flights to Spirit Super fans Guest satisfaction metric soars to the highest in company history following Spirit’s transformation
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Designer Brandon Blackwood has dressed Hollywood’s hottest stars, racked up industry awards for his handbag and footwear designs, gone viral across social media platforms — and now he’s soaring to new heights with the launch of amenity kits created exclusively for American Airlines customers. The ultimate ready-to-wear accessory, Blackwood’s amenity kits will be available on select American flights beginning later this month. (Image: American Airlines)
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Emirates and Air China ink Memorandum of Understanding to explore enhanced partnership Emirates and Air China have signed a Memorandum of Understanding (MoU) to establish a strategic framework for expanding their existing reciprocal interline cooperation. (Image: Emirates)
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Turkish Airlines and THAI signed Joint Business Agreement Turkish Airlines, and Thai Airways International Public Company Limited (THAI), signed Joint Business Agreement in Delhi at IATA Annual General Meeting on 1 June 2025, taking an important step towards to enhance the strategical cooperation between the flag carriers of Türkiye and Thailand.
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Sweeten your Eid Escape: Free Emirates ice cream awaits as Dubai departures soar As Eid Al Adha travel surges, Emirates is offering free ice cream at Dubai International Airport from June 6 to July 20 to sweeten the journey for departing passengers. To ensure a smooth travel experience during the busy June 1–9 period, customers are encouraged to arrive early, use online check-in via the Emirates app, and plan for extra airport traffic. (Image: Emirates)
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The airline group signed a Memorandum of Understanding with plans to build an industry-leading partnership between North America, the U.K., Europe, India and beyond (Source: Delta)
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Emirates Partners with Al Ain FC Emirates and Al Ain Football Club have today announced a partnership which will see the airline as an Official Partner of the Club. The partnership comes as Al Ain FC marks a historic milestone, earning a spot in the 2025 FIFA Club World Cup™. (Image: Emirates)
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American Airlines now offers TSA PreCheck Touchless ID for AAdvantage members at select airports Starting May 29, AAdvantage® members traveling through Ronald Reagan Washington National Airport (DCA), LaGuardia Airport (LGA), Hartsfield-Jackson Atlanta International Airport (ATL) and Salt Lake City International Airport (SLC) will be eligible to enjoy a streamlined process at Transportation Security Administration (TSA) airport security checkpoints through TSA PreCheck® Touchless ID.
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Spirit Airlines rolls out refreshed inflight menu with new offerings and ‘More Fly’ look Travelers can browse the updated menu.
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JetBlue and United Announce Blue Sky: Unique Consumer Collaboration That Links Loyalty Programs MileagePlus customers can earn and use miles on JetBlue including hundreds of flights in and out of New York City and Boston while TrueBlue members can earn and use points on United flights, including to popular international destinations like Cape Town and Tahiti. Benefits of each airline’s loyalty program like priority boarding, complimentary access to preferred and extra legroom seats, and same-day standby/switch will be available across both airlines
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Delta releases annual most-searched summer destinations London, Paris and Rome are once again at the top of the list for most-searched international destinations, with searches for Paris growing by approximately 16% compared to last year. Tokyo, Japan moved up on the list from #7 to #6, with a 54% increase in searches compared to last year.
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Arsenal Women Football Club visit the Emirates World Travel Store in London The partnership between Emirates and Arsenal is one of the longest-standing and most recognisable in the Premier League, with Emirates’ branding featuring on the club’s shirts since 2006. (Image: Emirates)
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Hotels & Hospitality:
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Dorchester Collection announces Philippe Leboeuf as new CEO Philippe has previously served as Director General of Concorde Hotels, owned by Taittinger, where he oversaw 19 owned and 70 affiliated hotels. He was also a Board Director of Leading Hotels of the World, and has held numerous other senior leadership positions
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Choice Hotels Accelerates Global Expansion with Focus on Upscale Growth and Loyalty Integration Choice Hotels International, Inc. (NYSE: CHH), one of the world’s largest hotel franchisors, is rapidly scaling its global footprint in 2025 with strong gains across international markets, particularly in the upscale and upper-upscale segments. So far this year, the company has integrated 31 hotels totaling over 3,300 rooms outside the U.S. and added more than 11,000 rooms to its international development pipeline—representing a 95% net pipeline increase since January.
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‘Yes, Chef!’ These Hilton Eateries in Chicago are Foodie Favorites Chicago’s Hilton hotels are rewriting the rules of hotel dining with restaurants that make diners say “Yes, Chef!” while savoring course after mouthwatering course. Here’s where to indulge in the city’s most delicious stays that combine luxe accommodations with epicurean delights.I mage: Hilton.
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Marriott International, Inc. (Nasdaq: MAR), the industry leader in branded residential development, announces signed agreements in: Detroit, Michigan; Muskoka, Canada; Gulf of Papagayo, Guanacaste, Costa Rica; and Jeddah, Saudi Arabia; bringing the Marriott Branded Residences total open and pipeline portfolio to around 300 projects.
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Kevin Robinson is appointed as COO of Langham Hospitality Group to support global expansion plan Langham Hospitality Group (LHG) has named Kevin Robinson as Chief Operating Officer, effective 14 April 2025. Robinson returns to the Group after previously leading The Langham, Chicago during its pivotal pre-opening phase in 2011. He brings over 30 years of hospitality leadership to the role, including a stellar track record of cultivating trusted relationships with hotel owners worldwide. (Image: Langham)
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Hyatt grows net rooms by 10.5% to last year as of the end of the first quarter 2025 with momentum in Essentials, Lifestyle and Luxury portfolio growth, branded residential demand, and more
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H World Group Releases 2024 Sustainability Report H World Group Limited, a global leader in hospitality, has released its 2024 Sustainability Report, demonstrating significant progress toward environmentally responsible growth, innovation-led development, and inclusive workplace practices.
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Cruises:
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Introducing the star of star of the seas: Royal Caribbean names Diana Ross godmother Royal Caribbean reveals global music icon Diana Ross as the godmother of the new Star of the Seas. Ms. Ross will set the tone for the world’s best family vacation when the celebration kicks off in August 2025 in Port Canaveral (Orlando), Florida, where Star will deliver 7-night vacations to the Eastern and Western Caribbean, including visits to Royal Caribbean’s top-rated exclusive destination in The Bahamas, Perfect Day at CocoCay. (Image: Royal Caribbean)
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Retail, E-commerce, F&B, Healthcare:
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The birth of a new Jurassic era collides with the world’s largest convenience retailer in a colossal crossover (Image: 7-Eleven)
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Loyalty Technology, Solutions & Consulting:
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CaptainBook Launches First AI Assistant for Selling Tours and Experiences CaptainBook has introduced the travel industry’s first AI assistant designed specifically for tour and activity operators, setting a new standard in how experiences are sold online. Fully integrated with CaptainBook’s booking platform, the assistant enables real-time interaction with customers, automates bookings, processes payments, and provides round-the-clock support—streamlining the entire journey from inquiry to confirmation.
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Bolt has partnered with Palantir to launch Checkout 2.0, an AI-powered, adaptive checkout experience that personalizes every transaction based on real-time shopper behavior and preferences. By combining Bolt’s shopper intelligence with Palantir’s decisioning platform, the solution boosts conversions, optimizes payment routing, and enhances customer loyalty across ecommerce journeys.
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Nectar Social Emerges from Stealth with $10.6M to Power AI-Driven Social Commerce and Loyalty Nectar Social, an AI-powered social commerce platform, has launched from stealth with $10.6M in funding to help brands turn organic social engagement into measurable revenue and lasting customer loyalty. By unifying social listening, community management, and full-funnel attribution, Nectar enables brands to personalize interactions, sell directly in DMs, and drive deeper loyalty at scale.
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EY Studio+ launches to bring a customer-first approach to growth and transformation in the AI era Comprised of design, sales, marketing, and customer experience technology expertise from EY-acquired agencies including Blackdot, Digital Detox, Doberman, etVenture, Fabernovel, Freshworks, Future Friendly, Italia Brand Group, Seren, Team Collective, VODW and Zilker
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Reports, Research, Insights & Opinions:
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Latin America’s Tourism: 5 Trends Fueling a Smarter, Stronger Travel Future Global travel intelligence firm Mabrian, part of The Data Appeal Company – Almawave Group, unveiled five key trends shaping international tourism across Latin America’s six leading destinations: Mexico, Costa Rica, Argentina, Brazil, Peru, and Ecuador. Together, these countries accounted for 86% of Latin America’s 76.4 million international arrivals in 2024. (Image: Mabrian)
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Jobs & Careers:
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Gap Inc. is hiring: Manager – Loyalty Strategy and Experience Location: USA. Click inside to apply.
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Location: USA. Click inside to apply.
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Wayfair is hiring: Manager, Loyalty Member Engagement Location: USA. Click inside to apply.
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wagamama is hiring: Loyalty Manager Location: UK. Click inside to apply.
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Twinnings is hiring: Consumer Retention and Loyalty Manager Location: UK. Click here to apply.
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Indigo is hiring: Director, Loyalty Location: Canada. Click inside to apply.
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Deloitte is hiring: Senior Manager, Enterprise Loyalty Architect Location: Canada. Click inside to apply
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Mattel is hiring: Loyalty Program Manager Location: USA. Click inside to apply.
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JellyCat is hiring: Loyalty Executive Location: UK. Click inside to apply.
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Screwfix is hiring: Senior Loyalty Manager Location: UK. Click inside to apply.
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Eurostar is hiring: Loyalty Manager – Maternity Cover Location: UK. Click inside to apply.
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JD Sports is hiring: Loyalty Campaign Analyst Location: UK. Click here to apply.
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The White Company is hiring: CRM Loyalty Executive Location: UK. Click inside to apply.
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