CAREERS & JOBS (LOYALTY & CX)

dunnhumby is hiring: Loyalty & Personalisation Consulting Manager (12-month contract) (UK)

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

dunnhumby is looking for a Loyalty & Personalisation Consulting Manager (12-month contract ) to join the Growth team to work on our EMEA clients. This person will bring Loyalty & Personalisation experience and expertise, coupled with strong market knowledge to the assigned region to win new business, grow client value, our people and dunnhumby. This person will provide support for new and existing clients across the region through providing subject-matter expertise input to sales, contributing to Client Value Proposition development, and delivering consultancy as required throughout client engagements.

Key Accountabilities

• Partner with Sales and Client teams to understand new and existing client needs, support new business and existing client account development and sell in relevant and compelling product and/or service solutions
• Support pre-sales activities and lead generation in coordination with Sales and Client teams and support client team in gathering all relevant information to present to and gain governance approval on any new client proposal
• Contribute to the development of new and existing Client Value Propositions (CVPs) including: client needs/ market demands, documenting existing CVPs and identifying gaps in our overall offering, idea generation & qualification, contributing to design & development of new CVPs, driving the refinement & improvement of existing CVPs, working closing with Product teams
• Lead delivery of consulting projects for priority clients or to win long term deals and ensure quality deliverables for the client
• Ensure excellent standards and profitable delivery of Loyalty & Personalisation projects in the Region based on global best practice
• Support Loyalty & Personalisation business mobilisation for smaller-scale clients if required, and ensure full handover to Client team
• Contribute towards creating a best-in-class Loyalty & Personalisation Capability team globally; Support Loyalty & Personalisation training of dunnhumby sales teams through leading/ supporting training sessions and contributing to content updates
• Contribute to evolution of dh thought leadership and take advantage of opportunities to position dunnhumby as thought leaders and capability partners through writing blogs/articles or speaking at conferences and other industry events
• Support the development of compelling Loyalty & Personalisation case studies based on the value we’ve added
• Manage risk effectively, provide visible and consistent leadership on Values and Code of Business Conduct and act where you see issues. Protect our team by ensuring they have the skills and training needed

Qualifications & Experience

• Bachelor’s degree or equivalent in a relevant subject
• Loyalty & Personalisation strategy development and planning across marketing, selling and servicing within complex, multi-channel retail clients
• Strong knowledge of the market and competitor landscape for Loyalty & Personalisation strategy and delivery
• Good working knowledge of the application of enabling technologies for Loyalty & Personalisation
• Significant experience of working in similar regional roles for global organisations
• Knowledge of the grocery retail sector and / or mass market health and beauty
• Creation of thought leadership (whitepapers, conference speaking) in Loyalty & Personalisation and passion to stay ahead on consumer, technology and industry trends in customer experience, digital innovation, CRM and media
• Core experience gained from a global Media agency or agency network and working with media/shopper marketing agencies

What You Can Expect From Us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Source: dunnhumby