The collaboration aims to help businesses deliver personalised CX at scale.
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GLOZendesk, Inc. has entered into a strategic collaboration agreement with Amazon Web Services (AWS) for a period of five years. This partnership aims to enable businesses to deliver customized customer experiences at scale, using technology that can adapt to their growth. The collaboration aims to provide faster and tailored conversational experiences for customers across various channels while enhancing the efficiency of support operations with AI-powered tools, bots, and analytics. By making customer experience more seamless, Zendesk and AWS seek to help businesses stay competitive, retain customer loyalty, and adapt to rapidly changing market conditions. The collaboration will allow CX teams to focus on creating powerful customer interactions by taking advantage of easy-to-use software powered by Zendesk AI and AWS. The partnership also extends Zendesk Suite’s latest innovations in customer service to AWS and AWS Marketplace.
