AIRLINES & ALLIANCES

Merkle’s 2023 Prizing Report: Consumers Want Cost Savings and Value

Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, unveiled its 2023 Consumer Prizing Report examining how consumers evaluate and choose rewards from brands. The report illuminates a shift from what was once considered "nice to have" to what is now deemed "must have" or essential to consumers with…