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Home » Articles » Private: Opinion: Damien Pfirsch, Agoda – Decoding What it Takes to Build Successful Loyalty Programs

Opinion: Damien Pfirsch, Agoda – Decoding What it Takes to Build Successful Loyalty Programs

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In an environment where, according to a US based survey, (Statistia, 2022), consumers are enrolled in an average of 16.6 loyalty programs, how do brands build affinity and, well, loyalty? Consumers are savvy - often seeking ways to earn points and burn points through value-add loyalty schemes, and companies need…

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