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Home » Articles » Private: Forrester Report: US Customer Experience Index Rankings, 2023

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Forrester Report: US Customer Experience Index Rankings, 2023

by GLO
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According to Forrester's (Nasdaq: FORR) US Customer Experience Index rankings, CX quality among brands in the US declined for an unprecedented second year in a row. Despite more than 80% of business leaders indicating that improving CX is a high priority, just 6% of brands saw a significant increase in…

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