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Home » Articles » Private: Gartner: The Future of Customer Service – 5 Emerging Trends To Watch

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Gartner: The Future of Customer Service – 5 Emerging Trends To Watch

by GLO
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Gartner report dives into 5 emerging trends to watch in customer service (download full report here): Become a Value-Driven Function by deploying real-time conversational analytics to ensure reps guide conversations to enhance customer value and reevaluate current service investments, among other steps. Balance Personalization With Privacy by prioritizing transparency in…

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