CRUISES

Virgin Voyages names its first COO responsible for brand’s end-to-end operations, including CX and change management

Virgin Voyages has appointed Michelle Bentubo as the company's inaugural Chief Operations Officer (COO). In her new capacity, she will be responsible for overseeing all aspects of the brand's operations, including service delivery, port operations, marine and technology, customer service, digital platforms, change management, and business transformation. Additionally, Bentubo leads…