Join GLO today for largest global network of loyalty & CX professionals and latest loyalty research & analysis.
Home » Articles » Private: IATA Survey: Airlines see great opportunity in shopping personalization

IATA Survey: Airlines see great opportunity in shopping personalization

by GLO
0 comments

The latest survey by IATA reveals that airline passengers express greater satisfaction with the booking process compared to other stages of their air travel journey. However, airlines see potential for improvement in creating more content customers and generating additional revenue through personalized air shopping experiences, even if passengers may not…

Leave a Comment

Global Loyalty Organisation
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.