Japan Airlines (JAL), a member of the oneworld® alliance, has been awarded the highest rating of “5-Star Airline” for the seventh consecutive year by international air transport rating organization, Skytrax.
(Image Source)
Japan Airlines (JAL)Japan Airlines (JAL), a member of the oneworld® alliance, has been awarded the highest rating of “5-Star Airline” for the seventh consecutive year by international air transport rating organization, Skytrax (*1). Skytrax conducts rigorous audits and evaluations of airlines’ websites, airport services, and inflight services. Currently, only 10 airlines worldwide, including JAL, have been certified as “5-Star.”
(*1) International air transport rating organization, based in London, UK: https://skytraxratings.com/the-worlds-5-star-airlines
Edward Plaisted of Skytrax commented, “This highest 5-Star Airline Rating for Japan Airlines is an excellent recognition of the high quality of the product and staff service experience that they provide to customers. An important part of 5-Star Airline Ratings is the consistency of standards delivered to all customers which covers all of the different cabin types that Japan Airlines offers. With the exciting new onboard products being introduced by Japan Airlines in 2024, we look forward to their continued progress and raising standards even higher”.
JAL initiatives that have been highly evaluated
Based on the concept of “Design Your Story,” which allows each customer to “design” how they spend their time from the beginning of the journey to the end, JAL will offer products and services that match customers’ various tastes and values.
Ensuring a seamless and consistent experience throughout the journey, from reservation to check-in, onboard, and arrival
- Expanding “JAL SMART AIRPORT” that reduces waiting times for check-in and baggage drop-off up to 9
airports starting this spring. - “JAL SMART SECURITY” enables safer and faster inspections without having to removing computers or
liquids at security checkpoints (introduced at Naha Airport following Haneda Airport).
Lounge services that provide comfort from the beginning of your journey
- The seating and interiors are designed to cater to the diverse needs of customers, whether for dining or working.
- Hand-drip coffee and shoe polishing service is offered at the Haneda JAL First Class Lounge.
Products that delight your in-flight time
- Cabin interior of the A350-1000, the first new aircraft after nearly 20 years, that express traditional beauty
of Japan. - Amenity kit pouches featuring the artwork of contracted artists of Heralbony Co., Ltd.
- Connecting Japanese regions with the world, such as by using excellent regional specialty products in inflight menus.
Services that facilitate memorable moments
- Cabin crews’ expertise in safety, products and services, delivering personalized hospitality and engaging with both International and Japanese passengers.
As a 5-star airline, JAL remains committed to delivering valuable experiences to customers through the introduction of new products, services, and aircraft. Looking ahead, JAL has plans to further improve the convenience of JAL app/web services and introduce fuel-efficient aircraft, such as the A350-900 and the A321neo flights, to provide even greater comfort during travels. This includes providing the opportunity for customers to create their own tailored journey and experience a new way to travel, ensuring a truly personalized and remarkable travel experience.
Source: JAL
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
