Location: Hong Kong, Hong Kong SAR . Click inside to apply.
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GLOAbout the job
About the Company
Hello! Welcome to Plaza Premium Group, we’re people passionate about “Making Travel Better”. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don’t need to be from this industry, you do need to be passionate.
Our promise to you:
- We will respect and value your background and perspectives
- We will work together with integrity
- We will share our incredible pride for job, company and industry
What we ask of you:
- Bring passion to all that you do
- Listen, move fast and think innovatively
- Speak up, have ideas and share them
- Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn’t just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today.
Together, we’ll make travel better.
What you’ll be doing –
As a Senior Executive, Loyalty Operations, you will play a key role in managing and overseeing the day-to-day operations of the loyalty programme within the organization. You will be responsible for ensuring the smooth execution of loyalty initiatives, optimizing program efficiency, and enhancing the overall member experience. This is a role that requires extensive usage of our in-house developed loyalty system and a great opportunity to be trained and learned from one of the best known travel hospitality brand and global loyalty operation mechanism and will participate in the merchant relation retention role.
- Support the daily operations of the programme, including but not limited to processing of loyalty points, fulfillment of redemption orders, and be the first-level escalation point for the Global Contact Centre team on member enquiries received via various channels
- Drive the onboarding process for new offers, co-ordinate on member journeys and end-to-end flows, to subsequent partner training (if required) and reflecting the changes in the system
- Assist programme partners in implementing online / offline marketing campaigns, including but not limited to setting up in-app push notifications, campaign messages and referral campaigns
- Assist in following up with the technical team on system bugs reported as well as performing User Acceptance Test on bug fixes and new functions of the system.
- Compile regular reports on programme performance
- Ad-hoc initiatives from time to time as assigned by managers
What you need –
- University degree in Business Administration, Marketing or a relevant discipline with minimum 3 years of working experience. Previous experience in loyalty programmes would be a definite advantage.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams
- Strong attention to details with a focus on accuracy and quality of work.
- Ability to prioritize and work on multiple tasks under minimal supervision.
- Self-starter and a keen learner on new systems.
- Tech-savvy and knowledge on the latest industry trends.
- Proficiency in Microsoft Word, Excel and PowerPoint.
- A good command of written and spoken English as well as Chinese.
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