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About the job
As a Vice President Sapphire Airport Lounge Guest Experience & Partnerships within the Brand Credit Card Organization of Card Services, you will lead the strategy and implementation of the end-to-end guest experience and partnerships for branded airport lounges. You will collaborate with internal and external partners to define a holistic customer experience strategy across all pillars, including wellness, dining, and branded elements. Your role will be critical in promoting the business forward by building and delivering a guest experience that exceeds expectations.
Job Responsibilities
- Lead the Sapphire Airport Lounge overall guest experience concept development and partnership strategy
- Partner with internal stakeholders and 3rd parties to identify opportunities, drive implementation plans, oversee day to day guest experience metrics and performance, and serve as partner point of contact for all guest experience
- Manage testing and implementation for new guest experience initiatives
Required Qualifications, Capabilities, And Skills
- 8+ years guest experience and partnership strategy experience required
- Bachelor’s degree required
Preferred Qualifications, Capabilities And Skills
- Strong understanding of guest experience, partnerships and end to end project management
- Outstanding relationship management and ability to work within a highly matrixed structure
- Critical thinker, ability to influence and problem solve
- Excellent communication skills: can articulate clearly the “so what” from data and make recommendations
- Proactive, action-oriented and results-driven; can prioritize and manage multiple complex initiatives at the same time
- Effective in a fast-paced, deadline-oriented environment
- MBA preferred
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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