CAREERS & JOBS (LOYALTY & CX)

American Express is hiring: Director Marketing

Location: New York, USA. Click inside to apply.

(Image Source)

American Express

Click here to apply.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. 

With a focus on digitization, innovation, and analytics, the Enterprise Digital and Data Solutions (EDDS) team creates central, scalable platforms and customer experiences to help markets across all of these priorities.  Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all of its remit. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.

How will you make an impact in this role?

The overall scope of the Merchant Communications Solutions team is to provide effective consultation on B2B and US B2C list execution.  We support merchant communication and services through thoughtful consultation and strategic partnerships with marketing and product teams across the globe. 

As the Director of Merchant Communications Solutions the successful candidate will be responsible for leading a team of team members based across U.S. and India. This team is responsible for developing strong partnerships with a variety of constituents across enterprise teams including Merchant marketing, commercial and ECMX, to consult on marketing & segmentation strategies for various Merchant communication plans and US Amex Offers, and ensure those strategies are translated into effective segmentation architecture and flawlessly delivered to market. 

Key Responsibilities:

• Lead and develop colleagues whilst providing both strategic and day-to-day guidance & support as part of ECES objectives to drive flawless delivery and process transformation.
• Provide comprehensive marketing campaign consultation, solution design and execution services to Marketing partners across 22 regions in support of American Express’ strategic priorities. Understand Merchant marketing and Amex Offers strategies, provide campaign segmentation consultation to enable those strategies, and ultimately ensure effective delivery to market.
• Collaborate with key stakeholders including Marketing, Product, Technologies, GCO/Legal, Compliance and Operational Excellence to align on campaign objectives, feasibility and overall risk – ensuring we can deliver on the promise to our customers.
• Monitor and analyze data, assess trends and determine actions to optimize business and operational performance.
• Partner with MarTech Product teams and other stakeholders to identify and implement process transformation opportunities across the marketing lifecycle – with a focus on driving speed to market, agility and improved quality metrics.
• Build internal & external Marketing Operations (MarOps/MarTech) expertise – understand the possibilities/nuances of AXP MarTech products, processes & capabilities available to our marketing partners.
• Provide outstanding customer service to marketing colleagues across the enterprise.

Minimum Qualifications

• Excellence in stakeholder management skills to build strong partnerships with a wide range of stakeholders.
• People leadership experience with demonstrated ability to lead and motivate a highly engaged team with diverse and advanced skill sets. Must have a positive, collaborative leadership style with colleague and customer first approach.
• Prior Experience of marketing operations and/or Merchant data strongly preferred
• Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain buy-in, make an informed decision, and support that decision with compelling evidence.
• Consistent record of driving results in a fast-paced environment with a customer-first mindset.
• Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving
• Ability to put enterprise thinking first, connect the role’s agenda to company priorities and balance the needs of customers, partners, colleagues & shareholders.
• Strong Program Management, analytical & problem-solving skills.
• Bachelor’s or master’s degree in information technology, Computer Science, Information Security, or any other relevant qualification.
• 10 to 12 years of relevant work experience
• Understanding of application architecture and technology infrastructure preferred

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.