CAREERS & JOBS (LOYALTY & CX)

American Express is hiring: Senior Product Manager Global Loyalty & Benefits

Location: Burgess Hill, England, United Kingdom. Click inside to apply.

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American Express

Click here to apply.

Job Description: 

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Global Loyalty & Benefits Platform is part of larger Enterprise Platforms Center of Excellence where product and engineering resources were brought together to improve speed to market and further unlock value across core capabilities. It serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, enhance digital experiences, marketing operations, membership rewards programs, co-brand programs, card benefits, insurance, analytics, operations excellence, and servicing, that help grows revenue, deepen customer engagement, and increase card member value. 

You will have an opportunity to make a direct contribution to the success of our company, working among talented and high performing engineering, design, analytics, and product teams. You will have a real passion for using technology to build customer-centric solutions to challenging problems, for bold decision-making and for innovation. You will enjoy being challenged in a collaborative, diverse and inclusive team environment.

We are looking for a talented and experienced Sr Product Manager to spearhead capabilities that support our modern platform to enable inner-sourcing objectives to meet for this new ecosystem. These capabilities support roadmap of our business products delivering exceptional customer value, achieving the vision of a global, composable modern Loyalty Platform.

What you will do:

• Lead a team of Product Owners, inspiring and motivating to performance excellence.
• Designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life.
• Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle.
• Innovate through collaboration, research, and analysis to continuously discover platform capabilities and define a pipeline of new features that enhance the experience and improve key priorities & desired outcomes to support Enterprise goals
• Leverage quantitative and qualitative data to drive informed decisions, experimentation, and product strategy
• Develop a deep understanding of the customer experience, researching and analyzing data and analytics to identify and quantify opportunity areas
• Continuously engage with business partners, stakeholders and engineers to maintain product transparency, build trust, address challenges tie initiatives to key metrics, and drive consensus around Minimum Viable Product (MVP) definitions.
• Manages the features backlog by identifying and prioritizing features and
• capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. 
• Facilitates resolution of risks, issues and changes related to the product development lifecycle. 
• Involvement includes modifications, upgrades and maintenance of the product or product line.

Responsibilities:

• Leads design of business processes, procedures, and policies related to the products. Prioritizes features and backlog/solutions based on product roadmap and strategy. Identifies project dependencies to resolve sequence of development. Works with management across the organization to investigate a variety of topics, including client impact, regulatory changes, and industry best practices.
• Serves as subject matter expert for products or related group of products leveraging in-depth knowledge of industry practices and trends. Conducts extensive, strategic analysis to provide consistent and competitive recommendations. Leads cross-functional sessions with teams that include Product, Technology, and other adjacent teams/functions.
• Facilitates resolution of complex risks, issues, and changes tied to initiatives and process with broad impact to their product or related group of products. Manages and coordinates updates on risks, issues, and changes to ensure alignment with adjacent groups.
• Initiates and completes research and analyses requiring in-depth knowledge of the product and regulatory environment for various product strategies to drive product development or improvements. Using assessment of market trends and the competitive landscape, makes recommendations for product enhancements for respective o related group of products. Considers economics behind products. Manages and presents materials for product governance meetings. Responds to inquiries and demands from stakeholders across the organization. Interacts with clients, regulators, vendors and other industry participants as necessary.
• Partners with Product teams to identify the case for new and existing firm offerings in the marketplace. Demonstrates in-depth and extensive knowledge of assigned products, the marketplace, industry, and client need to drive product growth/development and improve profitability. Provides recommendations around product improvements or market growth opportunities. Builds, leads, and delivers customized analysis within a professional, well-thought-out format.
• Owns key stakeholder relationships across marketing, Technology and program management

Minimum Qualification:

• 6+ years of experience in Product Management with proven track record in defining winning product constructs and delivering a product vision and strategy.
• Significant experience in Software Product Management, Business Analysis or Product Ownership
• Exceptional communication skills with ability to engage, influence, negotiate and inspire business partners and stakeholders at all levels and drive collaboration and alignment
• Passion for innovation and a dedication to driving transformative changes
• Proven prioritization skills and an ability to work in a dynamic environment with a fast pace and changing needs.
• Experience in building and running global digital products built for scale and reusability.
• Proven record of accomplishment in Agile product delivery with experience in a digital and highly regulated environment.
• Demonstrated negotiation and influencing skills at all levels of an organisation
• Attention to detail and a keen understanding of data and analytics
• Ability to break a strategy down into capabilities, features, and user stories. 
• Ability to envision a complex platform, from a system and business perspective end to end, and identify how a new initiative might impact the construct. 
• Strong analytical skills with the ability to decompose abstract information into meaningful and detailed business features and clearly articulate any complexities.
• Experience of the full product lifecycle as a Product Manager is essential; PO/PM Accreditation preferred.
• Knowledge of Loyalty Programs and associated products is desirable.
• Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or related technical discipline required. Master’s degree preferred. 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Source: American Express