All you need to know this week about loyalty & CX: GLO Interview: Vijay Dheap, RozieAI solutions in AI-powered language customer experiences • airBaltic • American Airlines • Air Canada • AirAsia • Virgin Atlantic • Delta • Emirates • Swiss • Qatar Airways • Frontier • Alaska Airlines • United Airlines • Marriott • Hyatt • Minor Hotels • GHA • Four Seasons • Tesco • Sainsbury's • Sabre • Loyalty Reports
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GLOGLO Featured:
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GLO Interview: Vijay Dheap, RozieAI solutions in AI-powered language customer experiences (trailer) 00:00 on RozieAI & key pillars of customer experience (CX) in travel and delivering personalized CX • 05:00 on RozieAI solutions, listening to customer conversations, analyzing insights, and using modern technologies to deliver rapid experiences • 07:10 on programming assist call center agents in real-time • 09:05 on real-life use cases in the airline industry • 15:40 on RozieAI’s plans in the next 3-5 years • 16:40 1 million miles • 17:30 Magic wand question • 18:30 Advice to younger self
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00:00 on RozieAI & key pillars of customer experience (CX) in travel and delivering personalized CX • 05:00 on RozieAI solutions, listening to customer conversations, analyzing insights, and using modern technologies to deliver rapid experiences • 07:10 on programming assist call center agents in real-time • 09:05 on real-life use cases in the airline industry • 15:40 on RozieAI’s plans in the next 3-5 years • 16:40 1 million miles • 17:30 Magic wand question • 18:30 Advice to younger self
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Airlines, Alliances & Airports:
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Avolta launches global ‘Club Avolta’ loyalty program for travelers Leading global travel experience player Avolta AG (SIX: AVOL) has today launched Club Avolta, an industry-first loyalty program that seamlessly integrates duty-free, duty-paid, food & beverage (F&B), brands, airports, airlines, hotels, and more. This strategic initiative aims to revolutionize the global travel experience, enhancing traveler satisfaction and driving sales.
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airBaltic Introduces New Ticket Types for an Enhanced Travel Experience Latvian airline airBaltic is pleased to introduce new ticket types for both Economy and Business Class, starting from September 25, 2024. The new ticket types – Economy Basic, Economy Classic, Economy Flex, Business Experience, and Business – not only feature new names but also provide customers with a more convenient and flexible travel experience than ever before.
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airBaltic Announces the Successful Sell-Out of All Planies NFTs In response to growing demand in recent weeks, the Latvian airline airBaltic is pleased to announce that all Planies NFTs have been minted. As the world’s first NFT-based airline loyalty program, Planies offers owners the opportunity to earn airBaltic Club points and enjoy a variety of exclusive benefits designed to enhance their travel experience.
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American Airlines welcomes JetSMART to the award-winning AAdvantage program Starting Sept. 24, customers will be able to earn AAdvantage® miles on both domestic and international flights operated by JetSMART.
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Aer Lingus Tunes into Nashville: Direct Flights from Dublin to Music City Take Off in April 2025! Aer Lingus today announces the launch of Ireland’s first direct flight from Dublin to Nashville, Tennessee, commencing on 12th April, 2025. The new route will operate four weekly flights on Aer Lingus’ new state-of-the-art Airbus A321XLR aircraft, connecting Ireland to one of the fastest-growing cities in the US, renowned as “Music City” for its deep-rooted musical heritage.
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This year’s Aeroplan Points Matching Week in support of the Air Canada Foundation’s Hospital Transportation Program began yesterday and will run until Oct. 13, 2024. The program, which celebrated its 20th anniversary last year, operates on the generous donations of Aeroplan Members and Aeroplan to provide relief for families across Canada whose children need to travel for medical treatment.
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AirAsia X (AAX), Asia’s leading medium-haul low-cost carrier, announced a strategic collaboration with the Kenya Tourism Board, aimed at enhancing connectivity between Asia and Africa and driving tourism growth for both regions. The Route Marketing Collaboration coincides with the upcoming launch of AAX’s new direct flights connecting Kuala Lumpur to Nairobi, set to commence on 15 November 2024 with four weekly flights.
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AirAsia joins forces with SEGA and ATLUS for a groundbreaking gaming-travel crossover experience AirAsia, Asean’s leading travel and lifestyle brand, and global gaming powerhouse SEGA, together with its acclaimed group company ATLUS, today announced an electrifying collaboration that brings to life two iconic gaming franchises, Sonic the Hedgehog and Persona 5, through stunning aircraft liveries and immersive in-flight experiences. This partnership is in conjunction with the larger ‘The Colour Of Connection’ campaign by AirAsia brand co. (Abc.), the brand management arm of Capital A.
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Virgin Atlantic and Scandinavian Airlines announce codeshare partnership Virgin Atlantic has announced that from October 2024, it will work with two new partners to support its core community pillars of STEM education, through its cornerstone program Passport to Change, and its disaster relief effort, using the power of its people and planes to deliver aid to communities in crisis.
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Virgin Atlantic has announced that from October 2024, it will work with two new partners to support its core community pillars of STEM education, through its cornerstone program Passport to Change, and its disaster relief effort, using the power of its people and planes to deliver aid to communities in crisis.
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SWISS First Lounge named World’s Best Airline Lounge for Dining for 2024 The SWISS First Lounge in Terminal E at Zurich Airport has been named the World’s Best Airline Lounge for Dining at the 2024 World Culinary Awards in Dubai. The distinction underlines the outstanding quality of the gastronomy that SWISS offers its guests in collaboration with its partner gategourmet.
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Qatar Airways, in partnership with Qatar Tourism, is set to roll back the years with the announcement of unique travel packages for fans to witness a special Legends El Clásico match between FC Barcelona and Real Madrid on 28 November 2024 at Khalifa International Stadium, in an action-packed week which also stages The FORMULA 1 QATAR AIRWAYS QATAR GRAND PRIX 2024.
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Ultra-low fare carrier Frontier Airlines is giving away billions of miles* by rewarding consumers with 10,000 bonus Travel Miles when they book and fly before the end of year. Now through October 8, customers will earn an additional 10,000 Travel Miles with the purchase of one round-trip flight completed by December 31, 2024, enough to cover the fare for a one-way flight to a wide variety of destinations throughout the U.S.
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Retirees, empty nesters, golden bachelors and bachelorettes, and anyone 55 years and up have a new reason to travel, as ultra-low fare carrier Frontier Airlines offers a 55% off base fare discount to customers 55 years and older. Customers can use the promo code 55FOR55 on FlyFrontier.com to unlock 55% off base fares on many Frontier Airlines flights through February 2025.
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The world’s biggest rodeo is coming to Vegas, and we want to get you there in style! Ultra-low fare carrier Frontier Airlines is teaming up with the Westgate Las Vegas Resort and Justin Boots for the “The Ultimate Rodeo Experience” sweepstakes. One lucky winner, along with three chosen guests, will be whisked away to Las Vegas for the rodeo experience of a lifetime, complete with roundtrip flights, a relaxing resort stay, and stylish boots to wear to the big event.
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flynas Relaunches Nasholidays platform in 6 Languages with Exclusive Offers flynas, the leading low-cost airline in the world and the best LCC in the Middle East, announced relaunching its leisure and holidays platform nasholidays.com in six languages and more than 20 different supported currencies, offering customers a platform with a single view to plan and book their travel packages.
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SCANDINAVIAN AIRLINES, SAS, AND VIRGIN ATLANTIC ANNOUNCE CODESHARE PARTNERSHIP SAS and Virgin Atlantic are delighted to announce a new codeshare agreement, strengthening vital business and leisure connections to and from Scandinavia.
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Oman Air Launches New Route to the Italian Capital of Rome Oman Air has made its most significant new route announcement in the last five years with the launch of flights to Rome. Starting 20 December 2024, the airline will offer four weekly flights from Muscat, offering travellers in Oman their first-ever direct connection to the “Eternal City”. With one-way fares starting from just OMR 75, it’s the perfect opportunity to explore one of the world’s most historic and captivating cities.
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Red carpet ready: Luxe new Delta One Lounge rounds out premium ground experience at LAX Delta is bringing the premium lounge experience to West Coast customers with the opening of the Delta One Lounge at LAX.
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Vietnam Airlines Provides Instant Status Match for Qantas, Virgin, and Singapore Airlines Members Vietnam Airlines is offering an instant status match for frequent flyers of Qantas (Gold and Platinum) and Virgin Australia (Velocity Gold and Platinum). This match also grants access to SkyTeam benefits, such as lounge access on 19 member airlines across five continents.
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SkyTeam partners with Trenitalia to offer unrivalled travel options across Italy SkyTeam and Trenitalia, Italy’s leading rail operator and part of FS Group, have signed a Memorandum of Understanding (MOU) to offer customers a wider choice of destinations across Italy.
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Qantas Updates Flight Change Fees and Travel Credit Policies Qantas is updating its Flight Credits system to make it more flexible and postponing an increase in fees for changing or canceling flights.
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Delta Air Lines announces September quarter 2024 financial results Delta Air Lines today reported financial results for the September quarter and provided its outlook for the December quarter. Delivering industry-leading operational and financial performance year-to-date. Expect record December quarter revenue and an 11% – 13% operating margin, expanding over prior year. Generating strong Return on Invested Capital, exceeding cost of capital by 5 points. Upgraded to investment grade credit rating by Fitch, recognizing continued progression on debt reduction
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Singapore Airlines (SIA) is bringing back its popular “Time To Fly” travel fair in October 2024, offering discounts on more than 200,000 round-trip Business Class, Premium Economy Class, and Economy Class tickets from Singapore to 78 destinations worldwide.
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Timeshifter Hits 1 million Users for Its Jet Lag App Timeshifter Inc., the global leader in circadian technology, announces at the World Aviation Festival in Amsterdam that its groundbreaking jet lag app has surpassed 1 million user accounts. As part of its ongoing commitment to improving the travel experience, Timeshifter is also excited to announce a new partnership with Lufthansa Group, encompassing Lufthansa, SWISS, Austrian Airlines, and Brussels Airlines.
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PLAY airlines to launch intelligent curated shopping platform powered by InterLnkd InterLnkd, the travel industry’s intelligent shopping mall partner, has teamed up with PLAY airlines to launch the carrier’s new pre-travel shopping platform, offering curated products to customers in both Europe and North America. Leveraging InterLnkd’s dynamic AI solution, the platform will give PLAY customers access to a specially curated selection of fashion, beauty, and essential products for their upcoming vacations.
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Hotels & Hospitality:
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Tribute Portfolio Debuts in Korea with the Opening of The Link Seoul in Sindorim Tribute Portfolio, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary hotel brands, today announced the opening of The Link Seoul, a Tribute Portfolio Hotel in the dynamic district of Sindorim in Seoul.
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Recognizing that planning is a key challenge for multigenerational trips, the “Roots to Reunion” program, available at popular vacation destinations like Hawaii and the UK, is designed for families of all ages with the help of a dedicated “Family Travel Expert.”
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Tivoli Hotels & Resorts to Launch in Portugal’s Porto Region with Tivoli Kopke Porto Gaia Hotel Minor Hotels announces the continued expansion of Tivoli Hotels & Resorts in Portugal, the brand’s home country, with the upcoming launch of Tivoli Kopke Porto Gaia Hotel. Located on the south bank of the Douro River, in the city of Gaia, the hotel is scheduled to open early in 2025 and boasts a privileged panoramic view over Porto.
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Layan Life by Anantara, a new world-class retreat aimed at transforming the wellness experience opens at the family friendly beachside paradise of Anantara Layan Phuket Resort. Combining cutting-edge technology and ancient Thai healing traditions and drawing on more than two decades of pioneering wellness expertise from Anantara Hotels & Resorts, Layan Life offers bespoke three-to-10-day programmes using the ‘Whole of Life’ approach to wellness that celebrates key life stages.
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Visit The World’s Best Christmas Market Destinations with Minor Hotels The holiday season evokes fond memories, often based on traditions passed down from generation to generation. Europe’s Christmas markets, many of which have been around since the Middle Ages, are magical places to embrace the holiday spirit and celebrate these age-old traditions.
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Elements of Niyama: The Festive Season at Niyama Private Islands Maldives Nature’s Playground comes alive with nature’s elements – earth, air, water, fire – as well the surreal, the sensual, and the out of this world this Christmas and New Year.
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Anticipated to open in 2027, The Ritz-Carlton, Cancun, Punta Nizuc, will feature a world-class oceanfront resort and ultra-luxury residential condominiums, developed through an unprecedented collaboration between three of Mexico’s most experienced real estate developers.
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Marriott Bonvoy®, Marriott International’s award-winning travel program – offering the largest portfolio in the industry with more than 30 extraordinary brands and 10,000 global destinations – and Aeroplan, Canada’s leading travel loyalty program run by Canada’s largest airline, Air Canada, have deepened their loyalty partnership, building on a longstanding relationship between two iconic travel brands to offer elevated value and enhanced benefits to travelers.
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Today, Marriott International, Inc. announced the expansion of the City Express by Marriott brand into the United States & Canada, marking the company’s entry into the affordable midscale transient segment in the region.
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The highly anticipated Park Hyatt London River Thames is now open for guests seeking elevated luxury Hyatt Hotels Corporation today announced the opening of Park Hyatt London River Thames, marking the debut of the Park Hyatt brand in the United Kingdom. Located in an exclusive riverside location in the fast-transforming South West London district of Nine Elms, the property boasts unparalleled views of London’s skyline, combining residential charm with sophistication in complete harmony.
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Thompson Palm Springs Opens as a Stylish Oasis of Culture and Creative Expression Hyatt Hotels Corporation announced today the opening of the highly anticipated Thompson Palm Springs, spanning two-and-a-half city blocks along the iconic Palm Canyon Drive downtown.
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Hyatt Hotels Corporation today announced the opening of the family-friendly, all-inclusive Dreams Madeira Resort, Spa & Marina. This luxury resort marks Hyatt’s Inclusive Collection’s entry into Portugal, supporting Hyatt’s strategic growth plan to add hotels new destinations and provide more distinctive options for guests and members seeking unique experiences.
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Hilton Launches the World’s First Hotel Loyalty Debit Cards Building on its legacy of innovation, Hilton has unveiled the world’s first hotel debit cards in the UK: Hilton Honors Debit Card and Hilton Honors Plus Debit Card, in partnership with travel debit card platform Currensea.
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Double the Excitement with KEMPINSKI DISCOVERY’S Twice the Rewards Campaign In celebration of the Global Hotel Alliance’s (GHA) 20th Anniversary, Kempinski Hotels and KEMPINSKI DISCOVERY, part of the Global Hotel Alliance’s GHA DISCOVERY loyalty programme, celebrates Twice the Rewards. The new global initiative launched across the entire GHA portfolio, more than 40 brands with over 800 hotels across 100 countries. The campaign allows members of KEMPINSKI DISCOVERY to double the excitement with double DISCOVERY Dollars and double nights until November 30, 2024.
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Hyatt Strengthens Holistic Wellbeing Commitment for Colleagues, Guests and Members New mental health collaboration and wellbeing experiences support Hyatt stakeholders in pursuit of healthy, happy and fulfilled lives
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The two programs will soon offer members new choices, valuable redemptions and status opportunities
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Four Seasons Resort and Residences Whistler Spa Named Canada’s Best Resort Spa 2024 Four Seasons Resort and Residences Whistler announces that its Spa has been recognized as Canada’s Best Resort Spa 2024 by the World Spa Awards. This accolade cements the Resort as a premier wellness destination, offering transformative spa experiences in the heart of British Columbia’s stunning natural surroundings.
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Unwrapping the next chapter as Four Seasons Hotel London at Tower Bridge, the Hotel is inviting guests to experience the festive season in style, blending the timeless charm of the iconic Grade II* Listed building in the most historic part of London with the warmth and elegance of the holidays and the festive season.
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Embark on a Culinary Journey at Rim Tai Kitchen, Four Seasons Resort Chiang Mai At Rim Tai Kitchen, the aroma of Thai herbs mingles with the sound of laughter, resonating through the beautiful rice paddies of Four Seasons Resort Chiang Mai. Here, guests embark on a hands-on culinary adventure, guided by the lively Thai Chef Instructor Suwattana Boonyarattananusorn, fondly known as Chef Tor. With a heart as big as his love for food, and a wit that enlivens every lesson, Chef Tor makes the experience memorable with his anecdotes, slipping in a tip or trick along the way.
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Jumeirah Dar Al Masyaf Introduces Reimagined Arabian Houses Jumeirah Dar Al Masyaf, the most intimate resort within Dubai’s Madinat Jumeirah, proudly unveils its reimagined collection of Arabian Houses. Nestled along serene waterways and lush gardens just moments from the resort’s secluded beach, the newly refurbished Arabian Houses offer a sanctuary where personalised experiences foster deep relaxation and connection.
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A NEW ICON: DELANO OPENS IN DUBAIA NEW ICON: DELANO OPENS IN DUBAI The much-anticipated opening of Delano Dubai marks a new era for the iconic brand, introducing a fresh hotel and resort experience that blends social allure with chic elegance. Located on the pristine shores of Bluewaters Island, the hotel offers a perfect balance between the dynamic city skyline of Dubai and the tranquil waters of the Arabian Gulf. Delano Dubai reinterprets the Miami-inspired signatures that revolutionized luxury hospitality three decades ago.
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Retail, E-commerce, F&B, Healthcare:
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Subway® Celebrates A Year of MVP Rewards Savings and Unique Guest Perks The relaunched loyalty program has issued nearly $80 million in Subway Cash* since its debut, and is now offering a chance to win a trip for two to Super Bowl LIX***
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Tesco expands The Trade Desk partnership with cookieless data Tesco Media and Insight Platform has expanded its collaboration with The Trade Desk, enabling brands to plan and execute campaigns using Tesco’s consumer data without third-party cookies. Marketers can now optimize campaigns with anonymized audience segments based on in-store and online shopping data derived from Tesco’s Clubcard, rather than relying on third-party cookies.
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Seasonal Spotlight: Sainsbury’s launches its Autumn Winter Trends Report Retro vibrance reignites festive cheer as Sainsbury’s predicts the return of the prawn cocktail, Habitat sees a surge in demand for multi-coloured lights and toy experts at Argos predict a demand for nostalgia. Red wine hues are colours of the season, with Brits looking to inject more colour into their wardrobes and decoration themes. When it comes to kitchen habits, Millennials are looking for time-saving kitchen hacks so they can enjoy more quality time with family on Christmas day.
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Start the Count up to Christmas: Sainsbury’s launches festive challenge for Nectar customers Customers can collect at least 1,500 bonus Nectar points by completing five personalised tasks. The festive challenge will be available for nine-weeks in the run up to Christmas, helping customers to top up their points before the ‘big shop’. Available to all digitally registered Nectar customers, bonus points can be collected when shopping in-store or online
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Nectar360, the retail media network for Sainsbury’s and Argos, has announced a new partnership with ecommerce platform Rokt. Through this collaboration, Nectar360, which also manages the Nectar loyalty program, will leverage Rokt’s AI-driven ecommerce technology to display targeted, non-endemic advertisements and offers to Sainsbury’s and Argos online shoppers during the checkout process.
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Transport, Fuel Retail & Mobility:
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Circle K, Kangaroo Express franchisees tap tobacco loyalty and data services Over 300 stores will now be able to offer loyalty promotions and enable its customers to be part of different trade programs.
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bp launches new loyalty program in the US The earnify app aims to simplify and reward fueling and shopping by integrating an intuitive loyalty program and a streamlined user experience.
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Payments, Finance, Property & Insurance:
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Alipay+, Ant International’s cross-border mobile payment and digitalization solution, has identified three trends that are shaping the future of tourism, benefiting global merchants and the industry.
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Reports, Research, Insights & Opinions:
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WTTC Projects Record 2024 Business Travel Spending WTTC’s “Travel & Tourism Economic Impact 2024: Global Trends” report analyses the economic impact and recovery of the Travel & Tourism sector globally and regionally in 2023 and provides projections for 2024 and beyond. It also contains discussions of some emerging themes in the sector. Lastly, the report provides league tables that rank economies based on various Travel & Tourism indicators.
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The Luxury Group by Marriott International has released its new comprehensive report, The Future of Food 2025, which highlights the power of the Asia Pacific region in shaping global culinary and dining trends. With insights from more than 30 top chefs, mixologists, and industry insiders from the region, the report identifies 10 macro trends influencing the food and dining industry and the region’s impact on global gastronomy.
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Sabre launches travel positive strategy as part of 2024 Sustainability report In its 2024 Sustainability Report, Sabre unveils the progress made toward sustainability and introduces its new Travel Positive strategy, which focuses on People, Planet, and Prosperity. A major milestone is the submission of its commitment letter to the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s goal to reduce greenhouse gas emissions. Over the next two years, Sabre plans to set science-based mid- and long-term targets for emission reductions.
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