Delta’s diversified revenue streams, particularly its loyalty programs, contributed 57% of total revenue, with a 6% year-over-year increase in loyalty revenue. Bastian noted that Delta's loyalty program is increasingly attracting younger customers, with 3 million new active members under 40.
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DeltaDelta Air Lines continues to show resilience in the business travel sector, building on solid results from previous quarters as it reported its third-quarter financials on Thursday (Oct. 10).
Corporate travel sales grew by 7%, bolstered by the airline’s focus on premium services, which consistently outperformed main cabin sales. Delta executives highlighted a recent survey showing that 85% of companies plan to increase their travel budgets in 2025.
“Corporate travel continues to strengthen, and Delta remains the preferred airline for business travelers,” said Delta CEO Ed Bastian during the Q3 earnings call.
In addition, Delta’s diversified revenue streams, particularly its loyalty programs, contributed 57% of total revenue, with a 6% year-over-year increase in loyalty revenue. Bastian noted that Delta’s loyalty program is increasingly attracting younger customers, with 3 million new active members under 40.
“Greater engagement with Delta leads to higher customer satisfaction and loyalty,” he said.
The airline reported a 1% rise in total revenue, reaching $15.68 billion, while net income amounted to $1.27 billion. Adjusted earnings per share were $1.50, slightly below expectations due to a 45-cent impact from the July CrowdStrike outage, which caused $380 million in revenue losses. This was largely due to flight cancellations and customer compensation in the form of refunds and SkyMiles, with Delta canceling 7,000 flights over a five-day period. The airline is seeking compensation from CrowdStrike and Microsoft for the revenue losses.
Despite challenges in the domestic market, Delta’s premium services continued to grow, and the airline expects a 3% to 4% increase in capacity for the fourth quarter. Delta President Glen Hauenstein noted potential dips in consumer spending around the upcoming presidential election but indicated that holiday bookings remain strong.
Hauenstein emphasized the strong performance of premium products compared to economy class and reiterated Delta’s focus on business travelers.
“We always prioritize our business customers,” he said. “Domestic and transatlantic routes are leading the way in the second half of the year, and we are well-positioned heading into 2025.”
Hauenstein also highlighted a notable shift in demand for transatlantic flights, with peak travel months moving from July and August to September and October, likely due to changing weather patterns in Europe.
“We’ve seen less of a peak in July and August,” he added.
This shift in travel demand could allow Delta to take advantage of increased interest during these months, further complementing its strong performance in both domestic and transatlantic markets.
Looking ahead, Delta expects a 2% to 4% increase in total revenue for the fourth quarter, driven by planned capacity growth and robust holiday bookings.
Source: Delta
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