CAREERS & JOBS (LOYALTY & CX)

Victoria’s Secret is hiring: Manager, Marketing Loyalty Strategy

Location: Reynoldsburg, OH, USA. Click inside to apply.

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Description

Position: Manager, Marketing Loyalty Strategy

Your Role

The Loyalty Marketing Manager is responsible for the planning and execution of loyalty strategies to drive profitable business growth, build brand equity and creates customer loyalty. Responsible for the creation and implementation of new concepts, strategies, programs and technologies designed to generate customer growth and engagement within the loyalty space including the brand credit card. Develop, forecast, execute and analyze integrated customer marketing programs through a lens of ONE customer who shops across multiple product categories and sales platforms to entice customers to spend with the brand on her brand credit card. Ideate, integrate and execute seasonal strategies that build into program fundamentals while amplifying brand campaigns and identity.

The customer loyalty marketing team is tasked with creating a best-in-class loyalty marketing program that engages loyalty members and cardmembers to drive both emotional and transactional loyalty.

Why You Belong Here 

At Victoria’s Secret & Co, we acknowledge your value. We recognize that every associate has something unique to add to our brand and business. We strive to recruit, retain, and advance diverse talent that reflects the customers we serve and the communities where we live and work. We foster a culture where everyone belongs because we know our business thrives most when we look for, listen to, and amplify diversity, equity, and inclusion. 

We place the customer at the heart of everything we do. We dream big, embrace curiosity and creativity while always learning from our mistakes. We lead with integrity, trust, and respect to achieve the best outcomes as one team. 

Your Impact

• Manage the seasonal strategy for VS & PINK Rewards and the Victoria’s Secret Credit Card program to maintain benchmarks and goals, drive program growth and innovation
  • Develop and implement new and innovative marketing efforts around the VS & PINK Rewards Program & the Victoria’s Secret Credit Card (ex. new benefits, offers, communication vehicles etc.), campaign and product strategy, etc.
  • Collaborate with Business Unit Marketing partners to ensure loyalty programs support key brand moments/launches and integrate into overall customer marketing initiatives
  • Responsible seamlessly integrating into seasonal process including completion of all seasonal milestones, deliverables, and presentations
  • Closely integrate and collaborate daily with cross-functional partners including internal brand, email, social, media, insights, stores, digital, visual, traffic, creative, finance, planners and merchants as well 3rd party partners
  • Create and kick-off of project plans and briefs for all marketing drivers in the appropriate forms inclusive of print, digital media, social, email, app and production/procurement that seamlessly integrate loyalty strategies into the brand
  • Compose strategic creative briefs for loyalty program campaigns & ongoing marketing assets that communicate business objectives, best practices, considerations of customer purchase cycle & desired results
  • Efficiently and effectively execute the work plan, collaborating as needed with internal and external resources
  • Manage team key priorities and support direct reports in strategy execution and tactical tasks as well as professional growth and development
  • Aid team in the ideation, definition and scope of program evolution and implementation
  • Partner closely with Loyalty Marketing Director to drive short and long-term strategies for the overall loyalty program. Support their director as needed to leverage insights to action that ladder up to program goals, financial targets, enhancement needs, etc.
• Responsible for translating data and customer insights into actionable strategies designed to reach customers and build loyalty both on and off the credit card
  • Support analytic teams in the financial planning and analysis of loyalty programs
• Bring a “customer lens” to loyalty initiatives, promoting a consumer-driven mindset and perspective across the organization
  • Create and maintain catalog of industry loyalty & credit card programs for benchmarking
• Educate, promote and evangelize the role of loyalty & credit loyalty in acquiring and retaining customers and customer data for Victoria’s Secret Stores and Online

Minimum Salary : $95,000.00
Maximum Salary : $129,465.00

VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.

Qualifications

Your Experience

• Ability to manage relationships both within the organization and externally through efficient, effective and sometimes frequent meetings/interaction with senior staff and external vendors.
• Ability to drive results and initiatives. Be a strong team player.
• Interpret data and draw analytical conclusions to help inform broader business strategies
• Passionate interest in understanding the customer and customer behavior. Ability to translate findings into meaningful, prosperous long-term customer relationships.
• Strong creative and organizational / project management skills
• Ability to monitor results, ask the right questions and refine programs accordingly.
• Strong communication skills.
• Proven capacity to manage multiple and competing demands/projects and deliver against aggressive goals.
• Demonstrate experience in retail, credit card, payments and payment products along with proven success

Required

• 5+ years of customer marketing experience in the areas of loyalty, private label credit cards
• Exposure to high visibility fashion/beauty/retail brands is a plus; banking, credit card or payments experience preferred
• Analytical and strategic planning to make quick, fact-based decisions
• Proven track record in development/execution of customer marketing plans, inclusive of analytics and recommendations to impact growth strategies
• Experience managing and leading direct reports
• Knowledge of consumer marketing, brand management, promotion,
• Strategic, analytical and strong-creative thinker
• Strong cross-functional communication and teamwork skills
• Self-motivated and proactive
• External partnership management and onboarding
• Ability to work in fast-paced environment with solution-oriented mindset and adaptability

Click here for benefit details related to this position.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance   

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Source: Victoria’s Secret