Cutting-edge marketing platform delivers actionable insights to improve online visibility, reputation, and guest experiences while outperforming competitors.
(Image Source)
GLOBirdeye, the leading marketing platform for multi-location brands announces the launch of its solution for restaurants and franchise groups, equipping them with industry-specific AI capabilities to get found online, build a stellar reputation, streamline social media, and get insights to improve guest experiences and drive sales.
(Image Source)
Powered by proprietary Large Language Models (LLMs) designed specifically for the restaurant industry, Birdeye’s AI platform transforms complex data into actionable insights, helping restaurants thrive in a dynamic and competitive market.
Centralizing Guest Feedback for Actionable Insights
Birdeye’s Insights AI simplifies the process of gathering and analyzing guest feedback from reviews, surveys, and direct input. Using restaurant-specific sentiment analysis, it enables businesses to uncover trends, address issues, and enhance operations across locations.
“We were getting mixed feedback about a specific menu item and were preparing to update our menu accordingly,” said Denise D’Amico Johnson, Manager of Guest Relations at Black Bear Diner, a popular chain of family restaurants. “With Birdeye, we analyzed guest feedback in detail and discovered that the item was actually a favorite. This insight prevented a costly and unnecessary menu change and reinforced the value of listening to our guests at scale.”
Insights AI also ranks locations based on reputation, sentiment, and visibility, providing tailored recommendations to ensure consistently high performance and a strong brand image across all sites.
Outperforming the Competition with Competitors AI
Competitors AI provides in-depth benchmarking, enabling restaurants to compare guest sentiment, service quality, and social media performance against local competitors. Features like head-to-head competitive reports identify key strengths and weaknesses against specific competitors while social media capabilities compare performance against competitors and see top performing posts for inspiration. This holistic approach ensures restaurants can identify areas for improvement while highlighting strengths that drive loyalty.
Streamlined Listings and Reputation Management Across Google, Yelp, and More
With over 90% of diners using local search to find and choose restaurants. Birdeye’s top rated listings and reputation management platform ensures brands show up in local search and maintain a strong reputation.
Through its partnership with Yelp, Birdeye enables restaurants to seamlessly monitor and analyze their existing Yelp reviews from one centralized platform. This integration empowers businesses to respond to guest feedback faster and more effectively, improving satisfaction and trust.
Optimized Guest Journeys with Olo Integration
Birdeye integrates with over 3,000 platforms to simplify workflows and ensure seamless operations, including industry-specific solutions tailored for restaurants. The latest integration with Olo, a leading restaurant technology provider, empowers restaurant brands to efficiently manage critical location data across directories.
Through Olo’s existing dashboard, joint customers can now update key details such as name, address, phone number (NAP), hours of operation, and brand-specific menu links in one centralized location. This data is automatically synchronized with Birdeye and distributed across major search directories and platforms, including Google, Facebook, Apple Maps, Yelp, and more. Additionally, these updates reflect instantly on the restaurant’s local pages and store locator, ensuring consistent and accurate information wherever guests search.
To see how Birdeye’s AI platform can transform your restaurant’s online presence, reputation, and guest experience, visit www.birdeye.com.
About Birdeye
Birdeye is the leading AI-powered platform for reputation, social media, and customer experience management. Serving 150,000 businesses globally, Birdeye helps restaurants elevate their online presence, streamline operations, and transform guest experiences through actionable insights.
For more information, visit www.birdeye.com.
SOURCE Birdeye
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
