The recently added AI CRM capability scans client conversations and uses the business data found on vcita's platform to craft detailed and helpful answers to client inquiries. These AI-generated replies empower SMBs to respond faster, and provide detailed and professional answers that accelerate the sales process and increase customer satisfaction.
(Image Source)
GLOAI Reply is designed to save SMB owners time by leveraging their business’s unique data to handle customer inquiries efficiently and effortlessly
vcita, the SMB technology platform for SMBs and organizations that serve them, announced today that it is introducing additional AI functionality, this time to its customer relationship management software (CRM), further establishing the company as a pioneer in implementing AI into SMB’s everyday operations. The recently added AI CRM capability scans client conversations and uses the business data found on vcita’s platform to craft detailed and helpful answers to client inquiries. These AI-generated replies empower SMBs to respond faster, and provide detailed and professional answers that accelerate the sales process and increase customer satisfaction.
(Image Source)
This recent development reflects vcita’s approach towards AI serving as a strategic ally and an invaluable extension of a small business’s team. vcita’s newest AI functionality can access data found on the SMB’s account and leverage details such as offered services, location, pricing, opening hours, documents, appointments, and payments. Common use cases recorded by SMB users so far include AI generating responses to inquiries about pricing and the type of services offered by the business. Once the response is generated, businesses are given the opportunity to tweak it and gradually build trust and confidence in AI so it can eventually answer on their behalf without requiring human intervention.
“Small businesses are perfectly positioned to benefit from AI, and we’re excited to introduce solutions that simplify their daily operations,” said Itzik Levy, CEO and founder of vcita. “For SMBs – where every customer interaction matters – delivering excellent customer service is crucial. However, juggling customer service alongside countless other responsibilities can be a significant challenge for small business owners.”
“By incorporating AI into their customer service, SMBs can respond faster to incoming leads, and enhance customer satisfaction by providing instant, 24/7 responses to routine inquiries. This elevates the customer experience and frees up valuable time for business owners to focus on their area of expertise,” continued Levy. “This is only the beginning of what we believe AI can do for SMBs, and we are fully invested in further harnessing AI for the benefit of the SMB in the near future.”
This release is part of vcita’s series of AI features launched to the SMB market, which began with the launch of BizAI, the first AI-powered SMB business advisor, in August 2023. BizAI leverages public data, combined with business-specific data aggregated on the vcita platform, to serve hyper-relevant actionable advice to SMB users. As a partner-first company, vcita is also committed to making its AI technology available to its partners, providing the infrastructure for SMB-facing organizations to bring their own AI propositions to their SMB clients.
About vcita
vcita is an SMB tech company dedicated to helping small and medium businesses thrive in today’s digital world by providing them with the tools to manage and grow their business. With vcita’s solution, small businesses can manage all aspects of their day-to-day operations and client engagement including scheduling, billing, payment collection, client management, email and SMS marketing. inTandem by vcita is a platform designed to serve the needs of SMB service providers, offering a customizable, white-label, platform that allows organizations that serve SMBs to bring their clients all the essential vcita tools under their own brand. With inTandem, partners can deliver great service and value to their SMB customers and unlock new revenue streams, reduce churn, and increase customer loyalty. With hundreds of thousands of small business users worldwide and partnerships including marketing agencies, banks, financial service providers, telcos, MSPs, and fintechs, vcita delivers an innovative digital solution uniquely designed to serve the needs of SMBs and the companies that support them.
For more information, visit www.vcita.com or follow us on LinkedIn.
SOURCE vcita
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
