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What you’ll be doing:
Support the strategic and operational aspects of st programme and ensure product stability, develop team capabilities, and drive member acquisition with line manager and key stakeholders. This role will focus on supporting key stakeholders to achieving growth targets, maintaining high performance standards, and increasing programme awareness.
- Support the smooth operation and stability of the product
- Assist line manager to coordinating operational / digital activities
- Processing and allocating resources effectively to ensure optimal utilization. This includes overseeing inventory management, manpower.
- Maintaining strong relationships with partners and vendors and suppliers to ensure timely delivery of goods and services.
- Monitoring and analyzing operational performance metrics.
- Ensuring compliance with legal and regulatory requirements.
- Assist partnership and marketplace management with key stakeholders.
- Assist and handle the request from global commercial owners to using ST digital tools for commercial development
- Work with ST programme owners to create an onboarding programme for global commercial team
- Support and maintain performance standards for overseas ST points rewards loyalty platform
- Collaborate with IT for efficient technical support and platform maintenance
- Work with marketing teams to develop campaigns for membership and sales growth
- Increase awareness of new programme features and create ongoing programme support and delivery reports for stakeholders
- Enhance roles and responsibilities to support new team members and develop onboarding and training plans to them
- Handle enquiries about the loyalty programme on online and offline platforms from members and preferred partners
About you:
- University graduate in Business or Computer or Hospitality or Marketing
- 3 years or above experience in customer interfacing operations or customer service.
- Ability to work unsupervised; highly committed, self-motivated, creative, proactive, and result-oriented.
- Willing to take challenges and work under pressure.
- Good in spoken and written English, Chinese, and Putonghua; proficiency in other languages is a plus.
- This role suits qualified front-end service staff looking to transition into a back-end customer service role, e.g., those with hotel operation or airline cabin crew experience.
Source: LinkedIn
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