Location: Hong Kong, Hong Kong SAR. Click inside to apply.
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Cathay Pacific
Role Introduction
Reports To: Sales Enablement and Operational Efficiency Manager
The Assistant Manager Partnership Operations sits under the Customer Relationship & Retail Department in Cathay will be responsible for supporting the Sales Enablement and Operations Efficiency Manager by overseeing partnerships operations, managing partners from onboarding to offboarding. You will be also responsible for ensuring data accuracy in internal systems, and supporting administrative tasks from the Partnership & Business Development teams both in and outside of Hong Kong.
This is an excellent opportunity to join one of the leading team in Asia’s travel and lifestyle rewards programme. We are looking a candidate with solid sales operations and enablement, as well as strong analytical skills.
Key Responsibilities
- Oversee and manage sales order management system, including contract archival and data management in SAP, Customer Loyalty System (CLS), and other internal systems
- Ensure data accuracy and readiness by supervising the setup of customer profiles, sales order data reconciliation, data integration, and data cleansing in SAP, CLS, and other internal systems
- Monitor monthly closing processes to ensure the readiness of sales orders in SAP system
- Support Finance Department on sales billing issues such as invoice and credit note issuance and handling of overdue payments
- Coordinate and liaise with internal and external parties to resolve operations-related issues, ensuring smooth communication and follow-up.
- Provide feedback on the formulation and implementation of effective operations workflows and processes, driving continuous improvement initiatives.
- Supervise and mentor team members, provide guidance and floor support to facilitate team members in daily operations.
- Manage and maintain the Standard Operating Procedures (SOP)
- Anticipate escalation and handle complex partnership, mileage or system related inquiry or case investigation
- Perform other ad hoc duties as assigned by manager, ensuring alignment with organizational goals and objectives
Requirements
- Bachelor’s degree in any discipline or equivalent
- Minimum of 5 years of operational experience in sales operations or sales support, experience in finance operations is a valuable addition
- Strong analytical skills for data management and reconciliation
- Proficiency in MS Office is essential, while knowledge of the SAP and CLS system is a plus
- Mature with excellent interpersonal and people management skills
- Ability to manage, train, and motivate staff
- Strong negotiation and problem-solving skills
- Good organizational and time management skills
- Previous experience in a multinational work environment is an advantage
- Good command of written and spoken English and Cantonese
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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