CAREERS & JOBS (LOYALTY & CX)

Delivery Hero is hiring: Subscription & Loyalty Manager

About The Opportunity

We are on the lookout for a Subscription & Loyalty Manager to join the Subscription & Loyalty Team on our journey to always deliver amazing experiences.

Join the team driving brand growth and customer engagement across our markets. As part of our Marketing Team, you’ll help shape strategies that build customer loyalty and optimize the effectiveness of our marketing investments. With each campaign and initiative, you’ll play a key role in creating connections with millions of customers, positioning Delivery Hero as a leader in the market.

• Contribute to the long-term strategic roadmap for Delivery Hero’s subscription and loyalty programs, identifying growth opportunities and areas for innovation
• Work with global and regional teams to align subscription and loyalty strategies with business goals, providing insights and recommendations to drive growth and customer engagement
• Analyze market trends, competitor strategies, and customer data to refine the subscription and loyalty offering and identify differentiation opportunities
• Track key KPIs for subscription and loyalty programs and report on performance, offering actionable insights to senior leadership
• Guide regional teams in localizing subscription and loyalty offerings, ensuring alignment with global strategy
• Act as a thought leader, advocating for the long-term potential of subscription and loyalty programs and educating teams on market opportunities

What you need to be successful

• Strategic Experience: 5+ years in strategy roles, management consulting or in other CoE functions, with a focus on driving growth, customer retention, and loyalty across various business models
• Analytical Mindset: Expertise in analyzing data, market trends, and customer behavior to inform decisions and optimize performance
• Business Acumen: Strong understanding of how business models drive long-term revenue and customer loyalty, with the ability to turn insights into actionable strategies
• Leadership & Collaboration: Proven ability to influence senior stakeholders and align cross-functional teams on key initiatives
• Experience in Large-Scale Programs: Experience managing large-scale programs, particularly in consumer-facing industries (e.g., e-commerce, tech, or services).
• Business Strategy Expertise: Familiar with pricing strategies, customer retention models, and revenue growth techniques across diverse business models

Who we are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

What’s in it for you

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring – therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You’re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.