CAREERS & JOBS (LOYALTY & CX)

PayPal is hiring: Director Loyalty Program

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
What you need to know about the role The Director for PayPal’s Loyalty Program and Experience will oversee the strategy, design, and execution of PayPal’s customer loyalty program, including loyalty experiences and engagement initiatives. In this role, you will be instrumental in developing and managing PayPal’s customer loyalty initiatives aimed at increasing user engagement, retention, and driving overall customer lifetime value.

Job Description:
Your way to impact

You will lead cross-functional teams responsible for loyalty analytics, program structure, customer engagement strategies, and P&L management. As a key leader in PayPal’s Global Commercial Team, you will collaborate with senior leadership to deliver best-in-class loyalty experiences and drive PayPal’s growth objectives.

Your day-to-day

In your day-to-day, you will:

• Program Strategy: Lead the design, development, and evolution of PayPal’s customer loyalty program, ensuring it is competitive, scalable, and aligned with business objectives and ensure the program’s benefits, value propositions, and experience components to drive customer satisfaction, engagement, and retention.
• Loyalty Experience and Engagement: Drive the development and execution of customer engagement tactics that enhance user experience, build brand loyalty, and reduce churn and collaborate with key internal stakeholders to create innovative and personalized experiences that encourage greater customer interaction with PayPal products and services.
• Financial and Operational Management: Work closely with PayPal’s finance, product, and operations teams to ensure the operational success and profitability of loyalty program and collaborate with those teams on the financial management of loyalty program, including cost and revenue forecasting, budget management, and P&L oversight
• Market and Competitive Analysis: Keep PayPal’s Loyalty program up to date on industry trends, market developments, and competitive landscapes, ensuring that PayPal’s loyalty initiatives remain innovative and relevant and evaluate competitor loyalty programs and analyze industry benchmarks to identify opportunities for continuous improvement.
• Cross-Functional Collaboration: Partner closely with teams across product, marketing, corporate strategy, customer support, IT, and analytics to ensure alignment and integration of loyalty strategies across all customer touchpoints and ensure that loyalty-related communications and marketing campaigns consistently reflect the brand’s values and deliver a world-class customer experience
• Innovation and Continuous Improvement: Champion innovative loyalty strategies and new business models, testing and scaling initiatives to drive customer loyalty across all PayPal products and evaluate new technologies, trends, and customer insights to continuously evolve the loyalty program.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $118700 to $246290

For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx

to view the notice.

REQ ID R0125009

Source: PayPal