The enhancement enables travel management companies (TMCs) to deliver smarter, faster, and more personalized traveler service—automatically.
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GLONew AI-powered feature helps agencies respond faster with smarter, more relevant suggestions—without adding agent workload
Oversee, the travel technology company transforming agent operations through AI, today announced the launch of a new personalization feature within its flagship AgentSee solution. The enhancement enables travel management companies (TMCs) to deliver smarter, faster, and more personalized traveler service—automatically.
By basing answers on historical traveler data such as preferred seat types, preferred airlines, hotel chains, loyalty programs, meal preferences, and past booking decisions, AgentSee empowers travel agents to anticipate traveler needs and make informed suggestions in seconds. The result: less back-and-forth, faster turnaround, and a dramatically improved traveler experience. In parallel, corporate customers benefit from increased policy compliance, higher hotel attachment rates, stronger duty of care, and optimal pricing—enabled by Oversee’s Travel Spend Optimization Platform.
“TMCs are under pressure to do more with less—faster response times, tighter margins, higher expectations from travelers,” said Aviel Siman-Tov, CEO and Co-Founder of Oversee. “With AgentSee, we’re preparing agencies for the future by streamlining operations and enhancing the way agents work. This feature helps agents be more efficient and more impactful—cutting costs, boosting ROI, and improving traveler satisfaction all at once.”
AgentSee is a deeply tailored solution built for the complex requirements of managed corporate travel. Developed by business travel experts with over a decade of experience working with the world’s largest TMCs, AgentSee is built on the shoulders of the Oversee Automation Suite which handles over $10 billion in travel spend annually. The platform has automated millions of air and hotel bookings, giving TMCs a powerful AI engine that adapts to their workflows and customer base—not the other way around.
Travel isn’t one-size-fits-all—and neither is AgentSee. Oversee works closely with each customer to tailor the solution to their business rules, workflows, and unique service models. As part of the broader Oversee platform—including price assurance and analytics—AgentSee not only empowers agents with context and speed but also helps TMCs and their corporate clients control travel spend, drive smarter decisions, and unlock greater value across the entire program.
About Oversee:
Oversee is the leading AI-based platform for all things travel management. Working with thousands of the world’s biggest brands and the largest TMCs, Oversee’s AI travel technology platform offers customers a powerful product suite aimed at cutting costs, boosting profits, streamlining operations and automating customer support for travel companies.
SOURCE Oversee
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