HOTELS & HOSPITALITY

Hyatt Trims 30% of U.S. Global Care Center Staff Amid Shifting Guest Needs

Major Shift in Support Structure Hyatt Hotels Corporation has laid off approximately 30% of its U.S.-based Global Care Center (GCC) staff—teams responsible for handling guest phone and digital support inquiries. The reduction impacts an estimated 300 employees, including customer service agents, chat representatives, and mid-level managers. Reason for the Reduction…