T-Mobile Poland has officially launched Magenta AI, a smart virtual assistant embedded within its Mój T‑Mobile app. Powered by Perplexity’s advanced AI engine, the assistant is designed to enhance customer service by delivering fast, intelligent responses to user queries and simplifying access to mobile services.
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GLOT-Mobile Poland has officially launched Magenta AI, a smart virtual assistant embedded within its Mój T‑Mobile app. Powered by Perplexity’s advanced AI engine, the assistant is designed to enhance customer service by delivering fast, intelligent responses to user queries and simplifying access to mobile services.
A New Era of AI Support
Magenta AI represents a shift from traditional chatbot systems to a more conversational, context-aware experience. Subscribers can use the assistant to ask questions, perform account-related tasks, and access general information without navigating complex app menus.
Key capabilities include:
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Checking balances, data usage, or billing information
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Recharging prepaid credit or managing offers
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Finding nearby T-Mobile stores or service details
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Answering general knowledge queries using AI
The assistant is built to deliver more natural interactions, reducing the need for manual navigation and offering real-time answers with greater accuracy.
Part of a Larger Innovation Strategy
Magenta AI is part of the broader innovation roadmap of the Deutsche Telekom Group, which unveiled its AI strategy at Mobile World Congress. The initiative includes AI-powered features and integrations across its European subsidiaries, with the long-term goal of creating a seamless, AI-driven experience for mobile customers.
In Poland, the integration with Perplexity’s technology brings cutting-edge generative AI directly into customers’ hands through a familiar platform—the Mój T‑Mobile app.
Seamless Access for All Users
T-Mobile Poland customers can begin using Magenta AI today by updating or installing the Mój T‑Mobile app. Once inside, users can access the assistant through a dedicated section in the app’s interface.
The service is available at no additional cost to all T-Mobile subscribers.
Forward-Thinking Service
T-Mobile Poland sees the integration of Magenta AI as a step toward a more intuitive digital experience. By embedding intelligent assistance into its core app, the company reduces customer effort, speeds up support, and introduces a scalable foundation for future innovations—such as voice-enabled commands and expanded service integration.
Learn More
For further details about the Magenta AI experience and how to get started, customers can visit the official campaign page: www.t-mobile.pl/c/magenta-ai
With Magenta AI, T-Mobile Poland is transforming customer service into a smart, seamless experience. Powered by Perplexity, the assistant offers practical support, modern convenience, and a glimpse into the future of telecom interaction—all accessible with just a few taps in the Mój T‑Mobile app.
Source: T-Mobile
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