Under this agreement, UOB will leverage Accenture’s suite of AI capabilities, including the AI Refinery™ platform, to accelerate the bank’s adoption of GenAI. The initiative aims to improve operational efficiency, strengthen risk management, boost productivity, and deliver personalised customer interactions at scale.
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GLOUOB has entered into a strategic agreement with global consulting firm Accenture, marking a significant step in its digital transformation journey. The Memorandum of Understanding (MoU) outlines a three-year collaboration focused on implementing cutting-edge technologies, including generative artificial intelligence (GenAI) and agentic AI. This marks Accenture’s first AI-centric partnership with a Singapore-based bank.
The MoU was formalised in a ceremony attended by UOB Deputy Chairman and CEO Mr Wee Ee Cheong and Accenture Chair and CEO Ms Julie Sweet, symbolising the launch of a partnership aimed at enhancing the bank’s customer experience through advanced technologies.
Under this agreement, UOB will leverage Accenture’s suite of AI capabilities, including the AI Refinery™ platform, to accelerate the bank’s adoption of GenAI. The initiative aims to improve operational efficiency, strengthen risk management, boost productivity, and deliver personalised customer interactions at scale.
Central to the partnership is a strong focus on workforce transformation. UOB is committed to upskilling its employees to ensure they are equipped to embrace new technologies. Through Accenture’s LearnVantage training platform, UOB staff will gain access to enablement programmes designed to cultivate AI fluency and prepare teams to integrate AI-driven solutions into their day-to-day functions, especially in the area of customer engagement.
Mr Wee Ee Cheong commented, “We are enthusiastic about the transformative potential of advanced technologies. Our objective is to harness AI to reimagine our operations, increase productivity, and deliver hyper-personalised experiences across our ASEAN network.”
Julie Sweet added, “We are honoured to support UOB in realising its vision for the future of banking. By deploying generative and agentic AI at pace and investing in workforce capabilities, we will jointly create deeper customer connections and unlock new opportunities for growth and innovation.”
This partnership highlights UOB’s ongoing commitment to digital innovation, operational excellence, and future-readiness. The bank continues to position itself at the forefront of technology adoption in financial services across the region.
About UOB
UOB is a prominent Asian financial institution headquartered in Singapore, with a strong presence across China, Indonesia, Malaysia, Thailand, and Vietnam. Its international network spans over 470 offices in 19 markets across Asia Pacific, Europe, and North America. Since its founding in 1935, UOB has built a reputation for prudent growth, and is rated among the world’s most trusted banks by Moody’s, S&P, and Fitch.
Driven by a long-standing customer-first ethos, UOB focuses on creating lasting value for individuals and businesses, particularly in ASEAN. The bank is dedicated to sustainable development, social inclusion, and economic progress, while remaining deeply engaged in supporting communities through arts, education, and social initiatives.
Source: UOB
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