CAREERS & JOBS (LOYALTY & CX)

Sainsbury’s is hiring: Loyalty Partnerships Manager

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered and fuelled by data — and by great relationships with some of the UK’s favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It’s like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there’s no set-up quite like this one. The team is a real priority because it’s connected to everything the business does and drives profitability. It’s where you can take risks, learn from them and be recognised.

Nectar 360 – Senior Partner Manager

Why join us

Joining Nectar360 means being part of a leading loyalty, insights, and media services agency that powers the UK’s largest loyalty program, Nectar. As a Senior Partner Manager, you will have the opportunity to work with some of the UK’s biggest brands, building impactful relationships with their customers through strategic loyalty solutions. With a focus on long-term client relationships and the use of consumer insights, you will play a key role in driving growth and delivering successful marketing campaigns that generate incremental revenue. As part of our team, you will have the chance to make a significant impact on our organisation, influence strategy, and work with a highly talented and driven team. Join us and be part of shaping the future of customer loyalty in the UK.

What you’ll be doing

As a Senior Partner Manager at Nectar360, you will play a crucial role in building exceptional client relationships and providing long-term strategic loyalty solutions to our partners. With your expertise in marketing, loyalty, and customer relationship management, you will interpret and apply consumer insights to deliver and sell long-term and tactical marketing campaigns that drive incremental activity for our partners. You will be responsible for developing our partners’ loyalty propositions in line with business strategies and utilising emerging capabilities and technologies. Your financial accountability will involve managing specific budget lines, owning production and tracking of multi-million-pound budgets, and identifying and delivering incremental revenue opportunities for your partner organisations. Additionally, your role will encompass relationship and team management, as you become the main point of contact for partners, lead meetings with senior stakeholders, mentor and manage team members, and effectively influence internal and external stakeholders at multiple levels. Through your strategic planning and account management expertise, you will drive growth, contribute to contract renegotiations, and become a trusted thought-leader in your partners’ industries. Overall, your role will be instrumental in delivering impeccable business outcomes, optimising resources, and unlocking synergies for continuous improvement.

Who you are

As a Senior Partner Manager for Nectar360, you are a highly experienced professional with a passion for customer loyalty and a proven track record in developing long-term client relationships. With your expertise in marketing, loyalty, and customer relationship management, you combine exceptional client relationship management skills with the ability to apply consumer insights to provide strategic loyalty solutions to our partners. As a senior manager, you demonstrate accountability for delivering on plans for long-term partners and driving growth from new relationships, while also supporting the development of your team. You possess strong commercial acumen, financial accountability, and the ability to make independent business decisions, ensuring the joint business plan is successfully executed. Your excellent communication skills, project management abilities, and strong interpersonal skills enable you to effectively lead and influence internal and external stakeholders, while driving the success of our partner accounts and delivering impeccable business outcomes.

Essential Criteria

• Demonstrable experience in developing and managing long-term client relationships within marketing, loyalty, or customer relationship management.
• Demonstratable experience leading CRM or data-driven marketing activities
• Demonstratable experience of developing loyalty propositions
• Proven ability to interpret and apply consumer insights to deliver strategic and tactical marketing campaigns that drive incremental activity.
• Financial accountability for managing multi-million-pound budgets, including production, tracking, and identification of incremental revenue opportunities.
• Experience in leading meetings with senior stakeholders and mentoring or managing team members.
• Ability to independently make commercial decisions and successfully execute joint business plans.

#LI-DN1

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new – whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
 
 Starting off with colleague discount, you’ll be able to get 10% off at Sainsbury’s, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We’ve also got you covered for your future with our pensions scheme and life cover. You’ll also be able to share in our success as you may be eligible for a performance-related target bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform.   
 
 Your wellbeing is important to us too. You’ll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
 
 Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. 
 
 Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Source: Sainsburys