CAREERS & JOBS (LOYALTY & CX)

CAVA is hiring: Loyalty and Promotions Strategy Manager

Company Profile:

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Loyalty and Promotions Strategy Manager:

As the Loyalty and Promotions Strategy Manager, you will own the strategic direction and execution of loyalty, promotions, and gift card programs, driving engagement, retention, and revenue growth. This role combines strategic planning with hands-on execution, ensuring our programs delight guests while meeting business objectives. You’ll partner cross-functionally to craft data-driven strategies, launch innovative promotions, and continuously optimize our guest experience.

What You’ll Do:

• Strategy Development: Develop and execute a comprehensive strategy for loyalty programs, promotional campaigns, and gift card growth that aligns with CAVA’s brand and business objectives.
• Program Management: Lead end-to-end execution of loyalty marketing campaigns, promotions, and initiatives to increase program membership across various channels, including in-restaurant, online, and in retail. Lead the end-to-end management of the gift card program, including retail partnerships, in-store and digital experiences, compliance, and performance optimization.
• Data Analysis: Utilize data-driven insights to optimize program performance, identify trends, and recommend actionable strategies to enhance customer lifetime value.
• Cross-functional Collaboration: Partner with Marketing, Operations, IT, Finance teams, and third-party vendors to ensure seamless execution of initiatives and alignment with business goals. Ensure loyalty and gift card programs comply with legal and regulatory requirements. Collaborate with the Creative team to ensure brand-aligned storytelling across touchpoints.
• Customer Experience Enhancement: Continuously improve the customer journey by analyzing customer feedback and transaction data, identifying opportunities across personalized communications, rewards, product design, and benefits that enhance loyalty and satisfaction.
• Budget Management: Manage the budget for gift card and loyalty marketing initiatives, ensuring efficient allocation of resources and achievement of ROI targets.
• Report and Presentation: Communicate strategy and experience enhancement results effectively through reports, presentations, and storytelling that resonate with diverse stakeholders.

The Qualifications:

• 4+ years of experience in loyalty, CRM, promotions, or gift card program management in retail, restaurant, or hospitality industries.
• Proven track record of building and optimizing programs that drive measurable business results.
• Strong analytical skills with proficiency in data visualization and CRM platforms.
• Exceptional communication, collaboration, and project management skills.
• Ability to thrive in a fast-paced, agile environment.
• Bachelor’s degree in Marketing, Business, or a related field; Master’s preferred.

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!*
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand
• All exempt and nonexempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The compensation range included in total cash.

*Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice. As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

Source: CAVA