CAREERS & JOBS (LOYALTY & CX)

T-Mobile is hiring: Sr Customer Loyalty Manager (USA)

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The Sr Customer Loyalty Manager (aka Sr Segment Marketing Manager) responsible for driving ideation, execution and management of a portfolio of products and services across a series of different consumer targets that enhances revenue, reduces churn, and drives deeper relationships with customers. Sets strategic vision for marketing communications to achieve committed outcomes. Responsible for developing financially sound reasons for products and services needed to be deployed in market, factoring in market dynamics, consumer patterns, competitive actions, retailer/channel conflict, etc.

This exciting role is available at our Bellevue, WA or Frisco, TX HQs. Three days a week in office is the T-Mobile hybrid option!

Job Responsibilities:

• Develops and implements marketing plans and cases for the communication and distribution of products and services.
• Partners with creative merchandising and advertising along with the agencies on creation of elite advertising and collateral to develop the best value propositions and overall marketing calendar elements.
• Partners with marketing planning and analysis on potential promotion/pricing strategies; business tracking and analysis; partners with Consumer Insights on consumer understanding, and with the product management team on product roadmap with a keen eye for the competitive context.
• The role requires strong cross functional partnership across the enterprise; specifically with sales, product management and web strategy operations leadership to ensure perfect execution and to create one look and feel for Metro by T-Mobile products and services.
• Responsible for translating behavioral drivers of key customer segments within the existing prepaid base into actionable and marketable programs to create deeper relationships within the T-Mobile family of brands.
• Prepare business plans, and shepherd program portfolio changes through the organization.
• Responsible for identifying market size, preparation of business plans, and assists in pricing recommendations for the defined Marketing and service portfolio.
• Handles all marketing communication and distribution plans to include tracking of results.
• Prepares presentations for various audiences ranging from peers to executive level.
• May lead/mentor less experienced peers

Education and Work Experience:

• Bachelor’s Degree in related fields
• 7-10 years Marketing experience. Required
• 4-7 years Experience in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods, with a focus on Marketing, Product Management or Sales. Required
• 3-5 years Analyzing customer, business and industry data to drive business performance. Knowledge of financial drivers, experience in developing return on investment objectives, ability to understand high level financial models and review quarterly forecasts
• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $107,900 – $194,600

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ331095

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.