For the fourth consecutive time, LATAM has been recognized with the highest rating in the global airline category of the APEX ranking: the “Five-Star Global Airline.” This recognition is based solely on passenger feedback and ratings, collected through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel organizing app.
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LATAM AirlinesFor the fourth consecutive time, LATAM has been recognized with the highest rating in the global airline category of the APEX ranking: the “Five-Star Global Airline.” This recognition is based solely on passenger feedback and ratings, collected through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel organizing app.
For the 2026 edition, passengers rated over one million flights and approximately 600 airlines, evaluating categories such as seat comfort, cabin service quality, onboard entertainment options, food offerings, VIP lounge availability at airports, and Wi-Fi connectivity, among others.
“We work every day to improve our customers’ experience, and receiving this recognition for the fourth consecutive year fills us with pride. This award strengthens our commitment to keep innovating, always with dedication to delivering operational excellence and personalized service to everyone who chooses to fly with LATAM,” said Paulo Miranda, Vice President of Customers at LATAM Airlines Group.
One of the most valued aspects for this recognition is the onboard experience, which is built on various services that ensure passengers enjoy not only a comfortable journey but also an entertaining and pleasant one.
Among these features are the Business Suites — implemented in April this year — which significantly enhance comfort by integrating doors and providing an unprecedented level of privacy in South America, making LATAM the first airline in the region to offer them. These suites also include a full-flat seat, an 18” HD screen, USB ports, and a design inspired by Brazilian and Andean landscapes.
Another highly rated aspect for the 5-star evaluation was the onboard Wi-Fi, which is currently available on over 90% of LATAM’s narrow-body fleet (single-aisle aircraft).
Additionally, LATAM operates the largest lounge in South America, located in Santiago (Chile), and it remains one of the most acclaimed by passengers. Along the same lines, LATAM recently inaugurated a new lounge at Jorge Chávez Airport in Lima (Peru), which includes Signature and Premium sections.
For Black Signature and Black members, the LATAM Signature Check-in is now available, allowing travelers to enjoy an exclusive space that streamlines the start of their journey at the airports in Santiago (Chile), Lima (Peru), and São Paulo (Brazil). In São Paulo, specifically at Congonhas and Guarulhos airports, LATAM also has a strategic partnership with Audi for remote boarding.
It’s worth noting that LATAM continuously analyzes passenger preferences and carries out segmented actions tailored to each customer. This approach aims to enhance the travel experience and deliver personalized service both in the air and on the ground, supported by trained teams who actively and continuously listen to customer feedback.
Source: LATAM Airlines
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