The renewed agreement focuses on further optimizing the client's customer service ecosystem through Xiao-I's flagship solutions. These technologies have been instrumental in delivering seamless, intelligent, and scalable support throughout the customer lifecycle—from sales and aftersales assistance to technical support and loyalty programs.
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GLOXiao-I Corporation, a global leader in artificial intelligence solutions, announced the renewal of its strategic partnership with a leading multinational automotive manufacturer, extending a collaboration that began in 2015. This milestone underscores a decade of sustained innovation and trust in Xiao-I’s cognitive intelligence technologies to enhance customer engagement and operational excellence across the automotive sector. The renewed agreement focuses on further optimizing the client’s customer service ecosystem through Xiao-I’s flagship solutions. These technologies have been instrumental in delivering seamless, intelligent, and scalable support throughout the customer lifecycle—from sales and aftersales assistance to technical support and loyalty programs.
Key Outcomes of the Solutions:
- Unified Omnichannel Support: Deployment of 24/7 AI-powered assistance across websites, mobile apps, social platforms, and call centers, ensuring consistent and instant responses to customer inquiries regarding vehicle features, maintenance, warranty, and more.
- Enhanced Technical Support: Field technicians and service advisors are equipped with AI-augmented tools for rapid diagnostics, repair guidance, and parts identification, reducing resolution time and improving first-visit fix rates.
- Sales and Marketing Enablement: Intelligent virtual assistants facilitate personalized product recommendations, test drive scheduling, and promotional campaign management, boosting conversion rates and customer satisfaction.
- Operational Efficiency: Automation of high-frequency routine queries has significantly reduced operational costs while enabling human agents to focus on high-value interactions and complex problem-solving.
Xiao-I’s cognitive intelligence platform has consistently evolved to meet the manufacturer’s expanding needs, incorporating advancements in natural language processing, machine learning, and multimodal interaction capabilities. The ongoing collaboration reflects a shared vision for innovation and customer-centric transformation.
About Xiao-I Corporation
Xiao-I Corporation is a leading cognitive intelligence enterprise in China that offers a diverse range of business solutions and services in artificial intelligence, covering natural language processing, voice and image recognition, machine learning, and affective computing. Since its inception in 2001, the Company has developed an extensive portfolio of cognitive intelligence technologies that are highly suitable and have been applied to a wide variety of business cases. Xiao-I powers its cognitive intelligence products and services with its cutting-edge, proprietary AI technologies to enable and promote industrial digitization, intelligent upgrading, and transformation. For more information, please visit: www.xiaoi.com.
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SOURCE Xiao-I Corporation
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