Location: London, UK. Click inside to apply
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American ExpressAbout the job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The International Premium Products & Benefits team, within the ICS COE, is responsible for delivering and enabling transformational growth opportunities through expertise and solutions for our customers, our markets and our partners. We do this by delivering best-in-class premium products, capabilities, customer experiences and partnerships to drive revenue growth and margin expansion.
How will you make an impact in this role?
This Manager will collaborate with ICS market teams, Product, Digital & Analytics, and Membership enterprise-wide functions to define and implement a long-term benefits/value product strategy for both consumer and Commercial businesses across our International proprietary markets as well as other initiatives in the product space.
Responsibilities will include defining and leading large scale, multi-market product initiatives including cardmember construct ideation, senior level alignment, and go-to-market delivery to drive impactful and seamless customer experiences/value, and proactively identifying incremental, business relevant opportunities.
In addition, the role requires an individual that is customer centric and has experience in: working with technology teams to deliver new compelling Cardmember capabilities; optimising customer journeys through digital channels; leading & working with external Marketing & Research agencies and is an excellent collaborator that can effectively navigate cross functional teams.
Minimum Qualifications
- Experience acting as PMO for large-scale business-focused projects with Tech, Marketing and Operational linkages
- Experience of working with both backend and front-end tech teams to develop and deliver Cardmember facing product capabilities & benefits
- Ability to execute and understand technical platform nuances to devise and deliver optimal market customer experiences
Ability to make the complex simple – provide clarity & visibility into complex technical projects
- Strategic thought leadership, with an ability to learn quickly, “connect the dots”, influence, drive results and consult to stakeholders at all levels
- Ability to build strong relationships with all band levels and work effectively in a collaborative, multi-cultural team environment
- Ability to adapt to evolving priorities and work environment – demonstrates flexibility and openness to changing circumstance
- Strong analytical and business management skills and ability to leverage data to drive business decisions
- Understanding of card products and the KPIs that drive them
- Awareness of the external Product competitive landscape and local market trends
- Excellent communication, influencing and presentation skills, with a strong sense of personal excellence and accountability
- Global/International and/or B2B experience and mind-set
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Passion for loyalty with excellent written and verbal communication skills
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Source: AMEX
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