CAREERS & JOBS (LOYALTY & CX)

Tesco Bank is hiring: Customer Value Manager (UK)

General information

Job Title: Customer Value Manager

Ref #: 9406

Location: Edinburgh

Department: BAR – Customer Acquisition (Help Me Borrow)

Business Area: Help Me Borrow

Working time: Full-Time

Date Published: 13-10-2025

Serving our customers, communities, and planet a little better every day.

Salary – up to £55K + annual bonus & benefits: Location – Edinburgh- Perm

Office Attendance – Our roles are hybrid; however, you should be able to travel to our Edinburgh office 2 days per week for this position.

Closing Date – Applications close 18th November at 5pm

A bank with a little more heart: We’re looking for a Customer Value Manager to our Acquisition team at Tesco Bank, part of Barclays Bank UK Plc.

This role is a fantastic opportunity to shape how customers discover, apply for, and take out loans with Tesco Bank. You’ll be supporting the Senior Customer Value Manager in managing the end-to-end acquisition journey, ensuring it’s seamless, competitive, and customer-focused.

This is a great time to join as we invest in transforming our lending proposition and digital capabilities. You’ll be part of a team that’s focused on our loans acquisition journey, with the backing of a trusted brand and access to rich customer data.

You’ll be reporting to, and supporting, the Senior Customer Value Manager who has ownership of the E2E acquisition journey for our loans product.

What you’ll be doing:

• Continuously monitor and analyse customer journey performance (and compare it with ongoing market analysis), identifying opportunities for optimisation to maintain competitiveness and deliver best-in-class experiences.
• Act as the voice of the customer, ensuring customer needs, expectations, and satisfaction are central to business decisions and strategic planning.
• Partner with teams across marketing, technology, credit risk, fraud, legal, compliance, and operations to align efforts and deliver consistent, seamless customer experiences across all touchpoints.
• Act as delegate for the journey owner, leading smaller-scale changes end-to-end to ensure timely and effective delivery.
• Define, track, and report on key performance indicators (KPIs) related to customer journeys, using data-driven insights to inform decision-making and measure success.

We need you to have:

• Proven ability to monitor, analyse, and optimise customer journeys, ideally within financial services or a regulated environment.
• Ability to interpret data, define KPIs, and use insights to inform decision-making and drive continuous improvement.
• Experience working with diverse teams (e.g. marketing, digital, risk, compliance) to deliver joined-up customer experiences.
• Demonstrated ability to advocate for customer needs and embed customer thinking into strategic and operational decisions.

And if you have any of these, even better:

• Familiarity with loans or broader lending propositions, including awareness of market trends and regulatory considerations.
• Knowledge or experience of Agile ways of working

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s in it for you:

• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard (until March 2026). Enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
• A place to get on – take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Everyone’s welcome: We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

LI-LC1

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Why Tesco Bank?

Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

It means we put your wellbeing first and give you bags of support, training and development, so you can build the career that’s right for you. It’s about looking after each other with the same care that we give to our customers.

We’ve created an environment where everyone feels included, accepted and welcome. Which means you can bring your whole self to work every day and totally thrive at the same time.

Lovely.

Say hello to life in Tesco Bank.